settings for 'Send to excel'

[curiousfellow]

I have a developing server and a production server.
I noticed now that when I click in a chart the "Send to excel"- icon on the developing server I get options like this image

However when I try the same on the production server I get this message :

Excel is not installed on one of the servers, so I assume that it must be a setting, but I don't know where to find it.
What setting do I have to change ?

We are using Qlikview May 2021 SR1

[marcus_sommer]

I think it's not related to Qlik else to Windows and I could imagine that the releases, user-settings and also group policies and similar stuff are differently.

[curiousfellow]

Releases do not differ, user settings and  group policies are hard to compare. Probably settings for downloading are not the same.  As far as I can see a function of Internet Explorer starts on the developer server. On both servers Internet Explorer are installed and I cannot find any differences between the settings.
Allthough it is not directly Qlik-related I hope someone knows what setting I have to change.
Settings for "default apps" are equal.
Send the same question to our IT-department 🙂

[marcus_sommer]

What happens if you don't use the IE else a current browser? The IE is outdated and not supported anymore from MS and Qlik and if further available within your environment the tool may be disabled and/or restricted in some way.

In the short-term you may find any way to use further the IE but it will have no future and therefore switching to Edge (which also provides an IE-mode) or another browser might be easier as remaining in the past.

[curiousfellow]

In the end i found the cause of this problem. On the production server no program was associated to an excel file. Changed that ...problem solved.