In this excel sheet you see different informations of inbound and outbound calls with a check box if the call center agent has found a final solution..
Now we want to see the total and the percentage of all calls which were processed within 5 / 10 and 15 minutes.
Can you guys script for me a way out of that?
Please, find the followin materials. Is this your task? (calls count table)
PFA for more information.
perfect , thank you
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