Installation problem on Windows 7 (64bit, intel i7, brand new machine)

[Anonymous]

After the "Welcome to the QlikView Installtion Wizard" form,
raises Fatal Error: "Installation ended prematurely because of an error."

The same error, persist in all desktop versions from 8.00 to 9 (SR2)
(with or without firewall, antivirus)
Even with Windows compatibility mode: Windows XP (sp2)

I've already installed the vbscript.dll with regsvr32.exe:
"DllRegisterServer in c:\Windows\System\vbscript.dll succeded."

Below are the log files:

1) in folder:
C:\Users\Andreas\AppData\Local\Microsoft\Windows\WER\ReportArchive (cont.)
\NonCritical_QvSetupRedist_En_d58efd4fa43d1b381a12266823593d83b41fa899_1800fecb

the contents of the file Report.wer:

Version=1
EventType=PCA2
EventTime=129107294344577744
Consent=1
UploadTime=129107294344587745
ReportIdentifier=a0a54f10-1a59-11df-9769-2c8158c8293b
Response.BucketId=990697796
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=QvSetupRedist_Eng.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=8.50.6299.5
Sig[2].Name=Problem Signature 03
Sig[2].Value=QlikView
Sig[3].Name=Problem Signature 04
Sig[3].Value=??
Sig[4].Name=Problem Signature 05
Sig[4].Value=QlikTech International AB
Sig[5].Name=Problem Signature 06
Sig[5].Value=1
Sig[6].Name=Problem Signature 07
Sig[6].Value=201
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1032
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=990697796/nBucketTable=5/nResponse=1/n
FriendlyEventName=Program compatibility problem
ConsentKey=PCA2
AppName=QlikView
AppPath=H:\QvSetupRedist_Eng.exe
ReportDescription=This program might not have installed correctly

2) log file in folder: C:\Users\Andreas\AppData\Local\Temp
the last lines:
...
...

Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): SHIMFLAGS = 512
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 678102664
Property(C): PrimaryVolumeSpaceRequired = 563219
Property(C): PrimaryVolumeSpaceRemaining = 677539445
Property(C): PrimaryVolumePath = C:
=== Logging stopped: 11/2/2010 5:22:48 ===
MSI (c) (7C:10) [05:22:49:010]: Note: 1: 1708
MSI (c) (7C:10) [05:22:49:010]: Product: QlikView -- Installation operation failed.

MSI (c) (7C:10) [05:22:49:010]: Windows Installer installed the product. Product Name: QlikView. Product Version: 8.50.6299.5. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (c) (7C:10) [05:22:49:010]: Grabbed execution mutex.
MSI (c) (7C:10) [05:22:49:010]: Cleaning up uninstalled install packages, if any exist
MSI (c) (7C:10) [05:22:49:010]: MainEngineThread is returning 1603

[#2]

The only thing that I can suggest is to try to disabled the UACs (remembered that after having done you always to restart the computer) if this doesn't even work test to enter as administrator (I have seen that difference, depends from as you have shaped the authorizations of the user with which bushels making the installation).

Other, to say the truth, doesn't come me to mind.

I hope to be you useful.

Hi.

Marco

[jeanbalde]

Thank you for your feedback, Marco. We ended up re-formatting the hard drive instead, and had no problems afterwards.

[#4]

I have tried what Marco's says, but I haven' succeed.

I have a windows 7 x64.

Any other idea?

[#5]

I'm also having this same issue on Windows 7 x64. I've tried Marco's suggestions and no luck at all.

Any other suggestions?

[#6 · Accepted solution]

Okay, I managed to get it to work finally. I had to manually edit a registry key. Remember before you do this to create a restore point just in case something doesn't go right.

I discovered a previous installation of McAfee modified this key as a means to intercept script calls that might be trying to execute vbscript.dll. So, what I did was searched the registry for the key mentioned above, {B54F3741-5B07-11cf-A4B0-00AA004A55E8} and found the entry referring to the old McAfee program files path.

I modified that entry to read "C:\Windows\system32\vbscript.dll" instead. After doing that I registered the dll again just to be sure.

While referring to a different error, this article walks through this and shows how to gain ownership of the keys, etc, so you can make the modifications.

http://blogs.msdn.com/b/webtopics/archive/2010/02/26/asp-500-error-and-error-code-0x800700aa-when-br...

[rebmanna]

Hi,

i had the same Problem and fixed it with this description.

Thank you

[#8]

Just followed Marcos instructions - I've now had this problem more than once and this fix has worked for me.

Thanks,

Jon.

Bath Spa University