NPrinting preview works, but charts missing when generating on-demand

[CVR]

Hi Qlik Experts,

When developing an NPrinting Excel report, I can preview the chart data in NSQ, but upon exporting the report from On-Demand on access point, all chart information is missing from the export.
The chart types include straight table and each table has calculation condition. Can you help me with this?

Thanks,
Arjun Reddy

[sohailansari201]

Please check if the user has access to the data that is missing from on-demand report generation. It is possible that NSQ user and on-demand user are two different account with different level of access.

[CVR · Accepted solution]

This was answered by the Qlik Support who came onsite. The problem is, there is a version compatibility issue with QlikView version and NPrinting version.