We have a PDF reduce and distribute job setup but running into a data issue.. It reduces and distributes based on the individual. Individual belongs to a region. The data in the report looks ok in access-point but when we reduce the data and distribute it , we see the same numbers in the region bar as we see in the individual recipient bar.When selection is done for the individual a trigger selects the region.
Issue : when we select email address email@example.com, we are seeing the data in access point as 1, 2 (individual, region) , but when we use reduce and distribute (PDF) gets sent out with 1, 1 (individual, region). It appears it is not expanding on the region and doing a harsh reduction on the individual thus providing same counts for individual and region. when I do the selections, I am expecting to see the same data in PDF file (email) as I see in the access-point report . Is it not the case ?