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Problem re-opening QlikView document

Hi All,

I have created a QlikView document and saved it to my laptop hard disk. However, when I come to re-open the document I get a '....created by another user QlikView Personal Edition user.....' warning. Please see image below.

I've tried this out on a number of newly-created documents but the moment I exit QlikView I lose the capability to re-open each document.

I have a single copy of QlikView installed on my laptop and a single log-in.

Any ideas ?

Many thanks


Tags (2)
27 Replies

Re: Problem re-opening QlikView document

You don't have license?

If you only use QlikView as a Personal Edition you can only open documents that are created by yourself.

So if you are opening a application that is created by a different user you will get this message.

Not applicable

Re: Problem re-opening QlikView document

Hi Jeroen,

Sorry, I didn't make it clear.

All the documents I created have been created by myself using the Personal Edition of QlikView installed on my laptop. These aren't documents created on another version, or on another computer, or under a different user ID.

In other words, this is the scenario :

1. I open QlikView and create a document.

2. I save the document.

3. I close QlikView.

4. I re-open QlikView.

5. I try to open the document I'd previously created and saved.

6. The warning message displays !

This is the problem.



Re: Problem re-opening QlikView document


Maybe this document can help you.


Personal Edition FAQ

Version 1

QlikView Desktop/Personal Edition FAQs

What is QlikView Personal Edition (QVPE)?

Simply put, QlikView Personal Edition (QVPE) is the full QlikView Desktop product that is run on a machine without a customer or partner license assigned to it. With the QlikView Personal Edition license, everyone is free to create QlikView documents for personal use. If at any point you or your organization decides to acquire a full QlikView license, this QVPE installation will automatically become a full QlikView client without requiring any additional software.

If you have never licensed QlikView before and want to use the tool to perform analysis on any sort of business or personal data set, or have an existing QlikView installation and want to try out our latest release (version 9.0 SR1), QVPE is for you; download and start connecting to all of your data sources and building your analysis applications.

How can I get started making my first QlikView?

If you have data available in an Excel file, starting up QlikView will take you through a simple process to get your data loaded and your first QlikView built within 5 minutes.  Here is a sample video made by one of our partners illustrating this process: QlikView 10 Excel Wizard

What are the limitations of QVPE?

There are only two limitations while using QlikView with the Personal Edition license:

  • QlikView Personal Edition works with local files only; you cannot share your QlikView file with another unregistered user, or load a QlikView file from another user (except for specially modified files, more on that here).
  • You cannot import an entire document layout (sheets/objects/security settings, etc. without the data) into QVPE.

What is "Document Recovery" and when should I use it?

Please read carefully: Technically, every document is now saved with a user key -- information that ties that file to the file's creator. In Personal Edition, users can only open files that they have created.

We recognize that it may be necessary to install QlikView on a different computer (i.e. computer upgrade, replacement, etc.). In order to open documents created using the previous installation of QlikView, you will need to "recover" the files. Recovering files simply means that you are assigning an updated user key (old machine -> new machine) to these documents. When you recover a file, you are telling QlikView that you are moving this file to your new installation, and you will no longer be using it on your previous installation.

IMPORTANT: QlikView Personal Edition is limited to four recoveries per installation. When you recover a QlikView file created with a previous installation, it will apply your new user key to ALL documents created using the previous installation, not just that particular file.

DO NOT attempt to open QlikView files that you did not create (from the forums, created by a colleague, etc.) Doing so will use one of your remaining recovery attempts, and once you have exhausted all 4 of the attempts, you will no longer be able to access documents that you have created and, from that point on, you will only be able to create new documents using your current QlikView installation.

Do QVPE Users qualify for upgrades?

Yes. We post new releases on the web using our QlikView download page. You can redownload QlikView at any point and install an updated version on your existing machine and continue working with documents that you have already created. NOTE: If you have exhausted your recovery attempts, downloading a new version or redownloading the same version will not reset the counter.

Do QVPE Users qualify for telephone/online support? What kind of help is available?

QVPE users do not qualify for telephone or email support from QlikTech. As a Personal Edition user, you can gain excellent QlikView support through our active user community, QlikCommunity. We've created this dedicated area of QlikCommunity for Personal Edition users to get to information on how to start using QlikView as well as allow you to interact with other members of the community. All of the content in this section is accessible to our members, but you must register with QlikView to post questions in the forum, download files and register for training.

Error: "Access Denied. The file was created by a licensed QlikView user..."

As mentioned above, QlikView Personal Edition can only open files created locally by that same installation.

Not applicable

Re: Problem re-opening QlikView document


I am aware of the licence restrictions imposed by QlikView.

But as I'm only trying to open documents that I'VE created locally on the SAME installation I don't understand why this should be.

Has anyone else come across this problem ?

Not applicable

Re: Problem re-opening QlikView document

I got the same problem.

When saving a document you used "Save as". If you will use just "save" you will be able open a document.

I don't know if this is a bug or a feature, but in PE now we use only "save".

Specialist III
Specialist III

Re: Problem re-opening QlikView document

looks like a bug. Couple of people in my team faced the same.


Rajesh Vaswani

Not applicable

Re: Problem re-opening QlikView document

I tried using just "Save"  ( as described bySimas Baranauskas) but I get the same error. 

I upgraded to SR3, but that didn't help. 

Does anyone know if uninstalling/reinstalling would work? 

Anything else I can do to access my docs?

Not applicable

Re: Problem re-opening QlikView document

I am also facing the same error.

  • All files were only authored in my own laptop.
  • Did not use save-as feature. Just simple save
  • Never opened file created by some other user.

Seems that the product has a bug that is being reported from 2009. Likely a logic error which is tied to network the machine is on when the last save was performed. This is a faulty logic for laptop users and I am surprised to see so many frustrated users complaining about it for so long on this forums.

Not applicable

Re: Problem re-opening QlikView document

You might want to see this thread:

Here jlsantana provides a workaround for these kind of troubles.

I've personally tested and it works like a charm.