QVS not started

[#1]

Hi

We have a client where the Qlikview Service is not strting up. According to Local Services it has started up. We are using a AD account with rights, all the other services are started, QMC is showing that only QVS is not started. The Client has Kaspersky installed which is also handing the firewall. We have added exclusions on the Qlikview folders in ProgramData, Program Files, also on the QVS exe specifically, open up the follwoing ports

80

443

4747

4720

4730

4750

Still we cannot get Qlikview Service to start

Anything else I am missing

[stabben23]

Just to be sure, Do you have a valid Licensekey?

[maksim_senin]

Hi,

Check license, login and password of the account used for QV services, Windows logs (Computer Management > Event Viewer > Windows Logs). Also you should avoid two QV servers in the same subnet.

Best regards,

Maxim

[jerrysvensson]

Check your qvs log files.

[#5]

Yes, cannot even license it yet as I cannot get the service running

[#6]

login and password is the same as for the other services, all other services are running. Only one Qlikview server. Can't even license it yet as I cannot get the servise started, will have a look at the windows logs

[#7]

2016-05-18 00:01:20.9827427

Error

System.Exception: Failed to retrieve document list from the specified QVS ||    at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass244.<GetUserDocumentList>b__243() ||    at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() ||    at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) ||    at QMSBackendCore.Service.ServiceImpl.GetUserDocumentList(Guid qvsID) ||    at QMSBackendCore.Service.ServiceImpl.Diagnostics.CacheDocumentAvailable()

[#8]

Getting this error the whole time, tried reinstalling Qlikview, looks like there is a port 4780 for QMC, cannot get in QMC now

[stabben23]

I dont think the service will start before you have add the licence key.

[stabben23]

Log in and out on the server