Qlikview session keeps timing out

[mayuranp]

We have Qlikview Enterprise Edition.

Our QLikview sessions keep timing out when we are inactive for even shorter period (about 15 minutes).

This is pretty annoying for all our users. Is there a setting or something I can do to overcome this issue?

Thanks

[olivierrobin]

hello

verify

document timeout in Setup/documents Under QMC

maximum inactive session time in Setup/Performance

and

same parameters in Documents/Server/Performance

[mayuranp]

Setup --> Documents --> Document Time Out = 480 minutes

Setup --> Performance --> Maximum Inactive Session Time = 18000 seconds

Documents --> USer Documents --> Server --> Performance --> Document Timeout = Empty

[olivierrobin]

that seems ok

do you use qlik web server ?

or IIS ? maybe  have a look at the configuration

[mayuranp]

We are using qlik web server

Authentication = Login, Type = Ntlm, Login Address = Alternate Login page

[olivierrobin]

it seems correct

did you check the qv server logs ? (especially web)