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Contributor II

SLA excluding the weekend and holiday

If the issue ticket was raised on some business day the SLA to close that ticket is 5 days excluding the date when it was raised. Please note that here we need to ignore the weekends and holidays.

i,e If the ticket was raised on 20-Feb-2019 then SLA to close that particular ticket is 27-Feb-2019. Let say if 22-Feb-2019 is a holiday then in that case SLA to close the ticket should be 28-Feb-2019. How can we achieve this.SLA.jpg

 

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4 Replies
Somasundaram
Contributor III

Re: SLA excluding the weekend and holiday

Hi,

Hope you were using master calendar and one more field name as Holiday_flag.

set calculate holiday_flag as '1' when weekend and holidays. include holiday_flag in condition,

we can calculate the SLA days.

 


-Somasundaram
qlikviewforum
Contributor II

Re: SLA excluding the weekend and holiday

Thanks for responding. Can you please share the sample app for better understanding?

qlikviewforum
Contributor II

Re: SLA excluding the weekend and holiday

Any update from anyone on this? Please share the sample application if you have any. Thanks

 

 

 

qlikviewforum
Contributor II

Re: SLA excluding the weekend and holiday

Any update from anyone on this?