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Creator II
Creator II

SLA excluding the weekend and holiday

If the issue ticket was raised on some business day the SLA to close that ticket is 5 days excluding the date when it was raised. Please note that here we need to ignore the weekends and holidays.

i,e If the ticket was raised on 20-Feb-2019 then SLA to close that particular ticket is 27-Feb-2019. Let say if 22-Feb-2019 is a holiday then in that case SLA to close the ticket should be 28-Feb-2019. How can we achieve this.SLA.jpg

 

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4 Replies
Somasundaram
Creator III
Creator III

Hi,

Hope you were using master calendar and one more field name as Holiday_flag.

set calculate holiday_flag as '1' when weekend and holidays. include holiday_flag in condition,

we can calculate the SLA days.

 


-Somasundaram

If this resolves your Query please like and accept this as an answer.
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Creator II
Creator II
Author

Thanks for responding. Can you please share the sample app for better understanding?

qlikviewforum
Creator II
Creator II
Author

Any update from anyone on this? Please share the sample application if you have any. Thanks

 

 

 

qlikviewforum
Creator II
Creator II
Author

Any update from anyone on this?