Periodic License connection issue

[Daniel_K]

As a business we have many licenses and I have one specifically linked to my account but periodically when I open QlikView I will only have access via a Personal Edition where as one of my colleague will have access to the full version and when we compare settings no obvious differences appear.

Normally randomly throughout the day when I open and close QlikView the license is found and I have full access again but I can't keep opening and closing QlikView to hope it connects.

Does anybody know how I can reconnect to my license or what I should look out for under settings etc. whenever this issue occurs?

[Claudiu_Anghelescu]

You should open any document via Open in server.. option

[Daniel_K]

 Thank you, your suggestion works as a work around but not as a permanent solution as open in server only provides me with visibility of 'live' reports and not ones I'm currently developing.

[Chip_Matejowsky · Accepted solution]

Hi @Daniel_K , per your description I assume that you are leasing a QV Desktop license from the QlikView Server. Open QV Desktop and press Ctrl + Shift + Q to open the Document Support Information page and check the value for License Key.

If leasing a license from QVS, how often do you experience the issue and have to re-license the QV Desktop client? A successful license lease is valid for 30 days, so if you haven't opened a QVW via the File > Open in server... method, the lease can lapse.

[Daniel_K]

Hi Chip_Matejowsky 

Thank you for the Ctrl + Shift + Q tip.

I'm using Qlik View via my desktop on an almost daily basis.

As we have servers with multiple users I'm working on the theory that if someone else is on the same server as me with Qlik View open it won't let me access the licensed version of Qlik view as it does let me access the licensed version when I move to another server.