I have an USER CAL on Production Server and I am leasing the license on dev server. When I try to access the documents in access point on Dev server i get the following error message
"Access Denied! The server(QVS) has no USER CAL for your account. Please contact your system administrator."
On Production server I am able to access the access point.
Solved! Go to Solution.
You have run out of available user CALs.
Go to QMC > System > Licenses
Click on the QV Server. On the General tab (on the right) you will see how many CALs have been assigned, and how many you have in you license.
Go to the Assigned CALs tab. Now go through the list and see which user's haven't logged in for a long time (you must decide how long). Now you can delete those assigned CAL's. Remember to click apply after each delete.
There should be some space now for new users.
If no CALs can be deleted, you will have to purchase more licenes.
This is a bug in QV11 and the CAL.pgo file is getting corrupted in regular interval and due to that only you are getting the above message.
Please maintain a backup of CAL.pgo file on regular interval and replace with latest one whenever you face this issue.