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Anonymous
Not applicable

Access Denied, The server has no user CAL for your account .

Dear Gurus,

We are using Qlikview 11.2

we are having 10 Named CALs and 25 Document CALs.

I have added 10 users(whom I want to give Named CALs) under system-->licenses->Qliviewserver-->Assigned CALs.

I have checked Allow License leasing and Dynamic CAL assignment. We are using DMS authorization. Using custom auhentication.

Issue: 9 users are able to lease lincese in their desktop . Except one user.

WHile trying to lease the lincense he is is getting error as "Access Denied. the server has no user CAL for your account"

But this user is able to login access point with the same ID and I can see the Last Used (UTC) as showing the login time to Access Point.

Also under general tab of Linceses, I can see "Named User CALs: 10 assigned (10 in license)"

Now I'm trying to understand,

1.why that user is not able to lease lincese.?

2. If some one else already leased available lincese, whey I can see only 10 users whome I added(along with this user) under assigned CALs

3. How I can differentiate which user is using Named CAL and which user is using Document CAL

4. How I can force a particular user to use Named CAL?

Please help me to understand and let me know if you need any info.

Many thanks in advance .....

Best Regards,

Chinna

15 Replies
Anonymous
Not applicable
Author

Hi Ashfaq,

Many thanks for Prompt response.

Does server restart won't solve this issue?

if not,

Please tell me where i can find .pgo files and what all things I need to take back up(just to ensure not to loose any thing if I do this change)

BR,

Chinna

ashfaq_haseeb
Champion III
Champion III

Hi,

Follow this thread.

https://community.qlik.com/message/590049#590049

Regards

ASHFAQ

Anonymous
Not applicable
Author

Hi Ashfaq,

Please correct me If I'm wrong.

THis is what I wanted to do now.

Take the backup of all .pgo files from documents folder. Also will take the list of users that need to be added under assigned CALs.

then Stop the services

Remove .PGO files

then start the services and add users to Assigned CALS from my backup list.

Confused on below:

How about my Document CALs.  THese also need to be assinged again for all documents?
Since I'm using custom authentication, Do I need to take back of all custom users under directory connect services-->custome directory--> users?

BR,

Chinna

ashfaq_haseeb
Champion III
Champion III

Hi,

you just need to assign users weather Doc or name. List them all separately.

It better to take backup of customer directory or users as well.

Regards

ASHFAQ

Anonymous
Not applicable
Author

Dear All,

Issue has been resolved and here is how it resolved (it may help others).

 

1.Go to SettingàUser Preferences

Capture1.JPG

2. Clear License Information

Capture.JPG

This has solved the issue.

BR,

Chinna

Rinshin
Contributor
Contributor

Dear Chinna,

We are using Qlikview 11

 

 

we are having 5 Named CALs and 35 Document CALs.

I have added 3 users(whom I want to give Named CALs) under system-->licenses->Qliviewserver-->Assigned CALs.

 

I have checked Allow License leasing and Dynamic CAL assignment. We are using DMS authorization. Using custom auhentication.

 

Allow dynamic CAL assignment

WHile trying to lease the lincense he is is getting error as "Access Denied. the server has no user CAL for your account"

Thanks in advance .....

Best Regards,