Access Denied! The server is currently out of SESSION and USAGE CAL's After upgrade to 11.2 SR10

[awhitfield]

Hi Guys,

one of our Consultants has just upgraded a site to v11.2 SR10 and after a days use the user are getting the above error when accessing QVW via the Access Point, however they do not actually have USAGE or SESSION cals, but 300 DOC Cals and 8 NAMED USER CALS.

The Document in question has 110 DOC CALS allocated to it, but only 63 are assigned to users. Urgent assistance is appreciated as all was fine before the upgrade.

[todtliat01]

We are experiencing the same issues.

What Windows system are you using?

Thx,

Liat

[awhitfield]

Windows Serer 2008 R2, I have logged the issue with Qlik.

[awhitfield]

Our client is getting multiple errors in the QVS log; as follows, since the upgrade:

2015-03-02 13:36:18 2015-03-02 16:30:07 1 300 Error SE_LOG: Server: An exception (Dashboards/LIVE/Corporate/Corporate_Dashboard.qvw) occured during open of ??x?.
2015-03-02 13:36:18 2015-03-02 16:30:33 1 300 Error SE_LOG: Server - OpenDocument: Exception caught. Document Dashboards/LIVE/Corporate/Corporate_Dashboard.qvw
2015-03-02 13:36:18 2015-03-02 16:30:33 1 300 Error SE_LOG: Server: An exception (Dashboards/LIVE/Corporate/Corporate_Dashboard.qvw) occured during open of 0I?.
2015-03-02 13:36:18 2015-03-02 16:30:51 1 300 Error SE_LOG: Server - OpenDocument: Exception caught. Document Dashboards/LIVE/Corporate/Corporate_Dashboard.qvw
2015-03-02 13:36:18 2015-03-02 16:30:51 1 300 Error SE_LOG: Server: An exception (Dashboards/LIVE/Corporate/Corporate_Dashboard.qvw) occured during open of  Z> .

[awhitfield]

Just had this back from QLIK

This is a known issue in SR10, we are still looking for the root cause.

[awhitfield · Accepted solution]

Apparently, the issue also exists in 11.20 SR9

[#7]

Hi Andrew,

We are planning to upgrade to SR10 which also has this issue.

What work around do you apply at the moment on your environment?

Thanks

Elly

[Bill_Britt]

Hi Elly,

There are two patches that should be applied to SR10. However, to get the patches you will have to contact support.

Bill

[amir_taub]

Hi

you can update to SR11

Bugs corrected in QV11.2 SR11 : 69512 "Out of the session and USAGE CALs error "

good day

Amir T