AccessPoint Slow - Loading Content

[bnichol]

How can I speed up the AccessPoint load?

I have a clustered server environment, with 2 servers running QVS and a separate server running Accesspoint.

Version 11 SR8 with plenty of CPU and RAM, running 105 documents.

Accesspoint takes 6 - 10 seconds to load, doesn't matter if list or thumbnail view is selected, or if 1 favorite or all documents are displayed.

Migrated from version 10, which was displaying list all documents in less than 2 seconds.

Do the thumbnails load when list (details) view is selected?

Is there a way to prevent the thumbnails from loading?

If not, is there a way to cache the thumbnails?

While it is minor delay, my customers are disappointed we moved to a newer, faster environment and the response is slower.

Any suggestions would be appreciated,

B

[#2]

I know this is an old post, but I thought I'd share the solution we found for this issue.  We had the same issue with the "Loading Content" screen hanging for 20-30 seconds.  Ended up that we needed to open port 4730 between our IIS server and our QlikView server.  After that, the Access Point opened almost instantaneously.