Does the machine on which you installed the QlikView services have access to the internet?
Is this machine allowed to talk https to the Qlik LEF servers in Sweden?
If not, you can ask your partner for a LEF (License Enabler File). That's a text file containing the same response you would get if your server could connect to the LEF servers. For activation using a LEF, you don't need an internet connection.
The screenshot shows that QVS is just waiting to be licensed. It's not down. The DSC and QVWS however cannot be reached. They're probably running as well, but the QMS cannot talk to them (either because they're not reachable, or because the account that the QMS or the others are using isn't allowed to talk to them).
In the services control panel, check which services have a status "Running".
Logs can be found by navigating to C:\ProgramData\QlikTech. Every service has its own folder with settings, logs and other stuff. You can start by checking the QMS log file, maybe after setting the log level to High or Debug.
Yes you're right, all the services are actually running under the services control panel.
I made sure that we open all the traffic to the server when trying the activation but it gives the same error.
And when I check the QMS logs I saw that it says No config file:
Attempting to start frontend web server...
Starting QMS web server on port 4780
QMS web server started successfully
Initialization complete, entering main loop...
Service host started.
DistributionGroupConfig: No config file C:\ProgramData\QlikTech\ManagementService\DistributionGroups\DistributionGroupDefinition.xml. Clearing settings.
System.Exception: Failed to retrieve CAL configuration from QlikView Server || at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass111_0.<GetCALConfiguration>b__0() || at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() || at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) || at QMSBackendCore.Service.ServiceImpl.GetCALConfiguration(Guid qvsID, CALConfigurationScope scope)
System.Exception: Failed to retrieve settings from QlikView Server. || at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass94_3.<GetQVSSettings>b__4() || at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() || at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) || at QMSBackendCore.Service.ServiceImpl.GetQVSSettings(Guid qvsID, QVSSettingsScope scope)