I have an application which has been working for a few weeks. The named users can see it in Access Point as well as people who have a document CAL on it.
The thing is since 2 days, one of the 2 document CAL users hasn't been able to see the application in the Access Point. I don't know about the other one (because she's on holiday). I've tried to allocate another document CAL to a new user to see if it would work and it doesn't, he cannot see the application.
I tried to reload it but that doesn't do anything...
Do you have any idea about what I could try ? Any parameters to change ?
I have had an issue where a backup file for named user licenses overwrote the existing one and half of our users had lost their named licenses. I wonder if something similar happened here? Also, do you give access to each dashboard by listing users or just all authenticated users? If it is the first option you may need to double check that they are added to the dashboard. Unsure what would have caused this though.
Also check in QMC (Qlikview Management Console)->Document tab->User Document->Select Document for which you want apply Doc Cal->Document Cal->No of Cal allocated to this document->[Enter no of Doc cal you want to assign]-> In Below Box Add those User Name.
Great dreamer's dreams never fulfilled, they are always transcended.
I am wondering if this could be a general problem with my licences ?
because, since one of my Document CAL user needed to see the app, I gave him a named CAL. TO do so, I had to delete one named CAL and usually, there is a quarantined time before it is removed. And when I did it, the named licence was directly removed...