Assigned CAL's automatic drop from QMC

[nihalbuddy09]

Hi all,

We have a Production issue that need your help, every now and then the assigned User CALs get dropped from QMC and we have to add them manually, this causes the service disruption.

Please advise

Thanks

Nihal

[Chip_Matejowsky]

Hello Nihal,

CALs are stored in the CalData.pgo file. CALs are cleared when the .pgo file loses contact with and cannot communicate with QVS. The .pgo files must be "highly available," with the timeout value of 300 ms. If QVS cannot communicate with the .pgo files, QVS will create new .pgo files to continue to function. Typically, the cause for communication interruption is a file lock placed on the .pgo files by another application such as anti-virus software (or any real-time, system scanning software). So you want to ensure that you explicitly exclude the %ProgramData%\QlikTech & ProgramFiles%\QlikView directories, as well as the QlikView filetypes - .qvw, .qvd, .pgo, .shared, .meta - from any scanning applications. Also, you want to ensure that the .pgo files are stored in a location which is highly available - i.e. NAS storage is not supported. To help mitigate the issue, suggest that you make backups of the .pgo files after completing all CAL assignments so that you can restore them if you experience the issue in the future.

Hope this helps

-Chip

[nihalbuddy09]

Thank you Chip, I will get with my client to check and implement your suggestions.

Will let you know my feedback, thanks again for your advise.

Nihal