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ricardovieira
New Contributor II

CAL licenses revert to old ones

I have a problem whereby my document licenses "disappear". In fact, the users assigned to the document disappear but others take their place. Always the same users and always showing last access as of Decembre/2013

I could not pinpoint the conditions that trigger this behaviour but I have changed the ini parameter PgoAsXmlAlso to generate XML versions of my PGO files. Reading the CalData.pgo.xml file, I can see three <PerDocumentCasData> sections with the same <DocumentName> tag. One of the sections contains the information that keeps reappearing, with the same <Last Used> tag (I used an Excel formula to decode the dates and they match). Has anyone come across something similar?

I am using version 10.0.9061.7 (x64) on Windows Server 2008 R2 Enterprise Service Pack 1 (64 bit edition). An extract of the XML file with changed user names follows.

Any help would be greatly appreciated.

   <CalData>

- <PerDocumentCalData>

- <PerDocumentCalData>

  <DocumentName>RISK\ACCESSPOINT\REPORT.QVW</DocumentName>

  <NoOfNamedCals>10</NoOfNamedCals>

- <NamedCalsAllocated>

- <CalAllocEntry>

  <Name>Domain\User1</Name>

  <LastUsed>40E46C91AB240796</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User2</Name>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User3</Name>

  <LastUsed>40E45394E6DFC352</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User4</Name>

  <LastUsed>40E46C73CBA98765</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User5</Name>

  <LastUsed>40E46C71FEF50061</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User6</Name>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User7</Name>

  </CalAllocEntry>

  </NamedCalsAllocated>

  </PerDocumentCalData>

- <PerDocumentCalData>

  <DocumentName>RISK\ACCESSPOINT\REPORT.QVW</DocumentName>

  <NoOfNamedCals>3</NoOfNamedCals>

- <NamedCalsAllocated>

- <CalAllocEntry>

  <Name>Domain\User3</Name>

  <LastUsed>40E45394E6DFC352</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User4</Name>

  <LastUsed>40E4534FFB425ED1</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User5</Name>

  <LastUsed>40E45355F3DD1BB0</LastUsed>

  </CalAllocEntry>

  </NamedCalsAllocated>

  </PerDocumentCalData>

- <PerDocumentCalData>

  <DocumentName>RISK\ACCESSPOINT\REPORT.QVW</DocumentName>

  <NoOfNamedCals>3</NoOfNamedCals>

- <NamedCalsAllocated>

- <CalAllocEntry>

  <Name>Domain\User3</Name>

  <LastUsed>40E45394E6DFC352</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User4</Name>

  <LastUsed>40E4534FFB425ED1</LastUsed>

  </CalAllocEntry>

- <CalAllocEntry>

  <Name>Domain\User5</Name>

  <LastUsed>40E45355F3DD1BB0</LastUsed>

  </CalAllocEntry>

  </NamedCalsAllocated>

  </PerDocumentCalData>

  </PerDocumentCalData>

  </CalData>

Cheers,

Ricardo Vieira

6 Replies

Re: CAL licenses revert to old ones

Hi,

To me it seems like your PGO files are corrupted?

Can you delete them, then you have to allocate licences manually once.

Do you have any expiration date in you licence or something?

Regards

ASHFAQ

Re: CAL licenses revert to old ones

Ricardo,

For any chance those applications that you highlighted, did  you removed them without first removing the assigned Document Cals?

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
ricardovieira
New Contributor II

Re: CAL licenses revert to old ones

Hi Giuseppe,

I have not but, given that I inherited this environment, it is quite possible that it was removed before. Would that be the cause of multiple entries? It sounds reasonable...

ricardovieira
New Contributor II

Re: CAL licenses revert to old ones

Hi Ashfaq,

There are no expiration dates afaik. I will recreate the pgo files and assign the licenses manually as suggested.

Thanks,

Ricardo

Re: CAL licenses revert to old ones

Ricardo,

Check this article see if it is helpful.

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
ricardovieira
New Contributor II

Re: CAL licenses revert to old ones

Hi Giuseppe,

That is very useful. In my case, I don't have the licenses assigned to a deleted document. Instead I have multiple entries for the same document. But I will definetely check the XML to see if there are any other entries.

The article also helps to further clarify how the PGO file works.

Cheers,

Ricardo