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Can't Assign Document CALs to Users

Hello,

I'm encountering an issue that is preventing me from assigning Document CALs. We recently created a second .QVW app (located in the same folder as our first .QVW app).

Our first app has 142 of our 150 Document CALs assigned to it as seen below. Oddly it reports Document CALs assigned to users as 107 despite it reporting there are 140 items lower in the page.

cals_ss1.png

Our second app has 8 of our 150 Document CALs assigned to it as seen below

cals_ss2.png

Whenever I attempt to assign a Document CAL in the second app, the "Document CALs assigned to users" will change from 0 to 1. When I hit apply to save the changes, the number goes back from 1 to 0.

The same thing happens with our first app as well -- the Document CALs assigned to users will change from 107 to 108. Upon hitting apply, it goes back from 108 to 107.

Not sure if it makes a difference, but there is a lot of overlap between our licenses -- meaning that the some users have licenses to both apps.

Any thoughts?

1 Solution

Accepted Solutions

Re: Can't Assign Document CALs to Users

Him

I think you lost few cals.

Did you some how delete an application or rename something like this?

Not sure but check if this can help.

Regards

ASHFAQ

12 Replies

Re: Can't Assign Document CALs to Users

There are no unallocated CALs available, you have allocated 142 to the document but only 107 are in use. Reduce the Allocated Cals from 142 to a smaller number, Click Save, then allocate more cals to the other document.

Remember to click save after each action

Not applicable

Re: Can't Assign Document CALs to Users

Thanks for the reply, Colin. I'm able to move CALs between documents no problem.

I currently have 8 CALs assigned to the second document. I'm running into a problem when I click Manage Users and attempt to add the first user. It appears to work and the Document CALs assigned to users goes to 1. Upon hitting apply the number then goes back to 0.

Re: Can't Assign Document CALs to Users

There are no free cals to allocate.

The issue is that the available server cals figure is zero - See the "Document Cals Not Allocated on this Server" value.

Reduce the 142 allocated on the other document first and click save. This will change the Available Server Cals from zero to a value. then your can add these unallocated cals to the second document.

Re: Can't Assign Document CALs to Users

Him

I think you lost few cals.

Did you some how delete an application or rename something like this?

Not sure but check if this can help.

Regards

ASHFAQ

Not applicable

Re: Can't Assign Document CALs to Users

I think either I'm missing something or we're not quite on the same page here.

I moved the licenses around so now it says Document CALs not allocated on server: 5. I've attempted to assign myself a CAL and it still reads as Document CALs assigned to users: 0 after clicking apply.

cals3.png

Re: Can't Assign Document CALs to Users

Hi,

did you check my reply?

Regards

ASHFAQ

Re: Can't Assign Document CALs to Users

The Cals will be assigned to the user when they access the document via the Access Point.

Have you tried to open the document via the Access Point?

Not applicable

Re: Can't Assign Document CALs to Users

Hi Ashfaq,

Looks like I missed it! Thanks for the reply, I'll walk through the listed steps to see if that gets me any licenses back.

Re: Can't Assign Document CALs to Users

Make sure to take proper backup first.

Regards

ASHFAQ

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