Can't access QEMC System Tab

[danielrozental]

Locally from the server we can access all QEMC tabs but when accessing it from a different computer we can see Status and Document tabs but not the System one.

Port 4780 isn't blocked since we can see other tabs.

Any ideas?

Thanks

[danielrozental]

The following error is being logged in the QlikviewManagementService log everytime we try to access the system tab.

10/22/2010 14:09:55.5217655 Error Request failed (Alternate get): System.Net.HttpListenerException: The network connection was aborted by the local system
at System.Net.HttpResponseStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at QlikView.ManagementService.BackstageWebServer.RespondFileContent(String filename, HttpListenerResponse response, HttpListenerContext context)
at QlikView.ManagementService.BackstageWebServer.HandleAlternateGet(HttpListenerContext context)
10/22/2010 14:09:55.5217655 Error Failed to send response: An operation was attempted on a nonexistent network connection
10/22/2010 14:09:55.5217655 Information Response aborted

[danielrozental]

Bump. Any takers? Any ideas?

[#4]

If you see tab "Status", what does it tell in "Services" ? All green and running?

If not, try restarting all , at same time.

-Alex

[danielrozental]

Thanks for your response Alex, everything is working fine, even the QEMC works fine locally but not from a different PC.

Services and server have been restarted several times.

[#6]

Hi,

Some ideas:

• anything special in other log files, or Windows Event log?
• are you member in QlikView Administrators group ?
• is firewall really open, try from command line "telnet server 4780" . Terminal scrolling briefly and a blank screen means ok
• is client in same Windows domain as the server?
• did you modify permissions on file SystemSetup.htm in folder C:\Program Files\QlikView\Management Service\QEMC ?
• are all QlikView services running with same account? Try to change that to System or Network Services , and see if it helps.
• are you running IIS and QlikViewWebServer at the same time, with Qlik IIS components installed?

-Alex

[danielrozental]

Thanks a lot for taking an interest Alex.

• anything special in other log files, or Windows Event log?

This is the only thing being logged in the Management Service log file (trace enabled)

11/4/2010 10:42:28.9734407 Information Qlikview Management Service.exe Information: 0 : Request recieved [GET]: http://pwin0369:4780/QEMC/SystemSetup.htm

11/4/2010 10:42:28.9734407 Information QEMC/SystemSetup.htm

11/4/2010 10:42:28.9734407 Information Qlikview Management Service.exe Information: 0 : QEMC/SystemSetup.htm

11/4/2010 10:43:11.6148844 Error Request failed (Alternate get): System.Net.HttpListenerException: The network connection was aborted by the local system

at System.Net.HttpResponseStream.Write(Byte[] buffer, Int32 offset, Int32 size)

at QlikView.ManagementService.BackstageWebServer.RespondFileContent(String filename, HttpListenerResponse response, HttpListenerContext context)

at QlikView.ManagementService.BackstageWebServer.HandleAlternateGet(HttpListenerContext context)

• are you member in QlikView Administrators group ?

Yes

• is firewall really open, try from command line "telnet server 4780" . Terminal scrolling briefly and a blank screen means ok

Yes, the rest of the QEMC works fine, telnet works as well.

• is client in same Windows domain as the server?

Yes

• did you modify permissions on file SystemSetup.htm in folder C:\Program Files\QlikView\Management Service\QEMC ?

No, no permissions were messed around with.

• are all QlikView services running with same account? Try to change that to System or Network Services , and see if it helps.

Yes, same account. I'll try running them on local system.

• are you running IIS and QlikViewWebServer at the same time, with Qlik IIS components installed?

We're not running IIS, only QWS.

Thanks again.