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Not applicable

Change License QVS9

A customer used a trial license for a certain period and to license QVS9. But when attempting to upgrade the QVS QEMC with the new license was not successful due to the following error: "Failed to set Server license: The license Key Enabler specifed FIle does not match your license key.
It appears that the procedure performed was correct.
My question is: Is there something more to be done during the validation of a new license.

Thank you!

2 Replies
Honored Contributor II

Change License QVS9

This error has been happening at a lot of clients lately. I would recommend contacting your sales rep and requesting an LEF file. You can then paste this in manually which should hopefully fix the problem.


Not applicable

Change License QVS9

Hello Vlad!

I went personally to the customer and resolved the problem as follows:

1 - I cleaned all the fields on the license
2 - I put only the serial number and click Apply License. Control was requested.
3 - put the control and click Apply License.
The validation was performed successfully in a few seconds. Instantly the QVS showed Success and perfect operation. Thank you for your attention!