Change License QVS9

[#1]

Colleagues,
A customer used a trial license for a certain period and to license QVS9. But when attempting to upgrade the QVS QEMC with the new license was not successful due to the following error: "Failed to set Server license: The license Key Enabler specifed FIle does not match your license key.
It appears that the procedure performed was correct.
My question is: Is there something more to be done during the validation of a new license.

Thank you!
Stive

[vgutkovsky]

This error has been happening at a lot of clients lately. I would recommend contacting your sales rep and requesting an LEF file. You can then paste this in manually which should hopefully fix the problem.

Regards,

[#3]

Hello Vlad!

I went personally to the customer and resolved the problem as follows:

1 - I cleaned all the fields on the license
2 - I put only the serial number and click Apply License. Control was requested.
3 - put the control and click Apply License.
The validation was performed successfully in a few seconds. Instantly the QVS showed Success and perfect operation. Thank you for your attention!

Stive
Brasil