On a daily basis, I have users who open document sessions and restart the browser and open a new session. By the end of the day, our QVS has one loaded document with 10-20 open sessions, but no Active Users.
1. How can I close a session for a user if they open another session?
2. Is there anyway for me to reset a specific users session without having to Stop and Start the service?
3. What is the recommended actions required at the user front-end (IE plug-in users) to properly close a session on QVS?
Thanks Karl, but that is not working for us. For some reason, when IE hangs while opening a QV document, the inactive timeout does not see it as "inactive", and hence keeps the session open. I was looking for an option to only allow one open session per document per user - that way, if they restart IE and try to open the document again, their older session is automatically closed.