Skip to main content
Announcements
Have questions about Qlik Connect? Join us live on April 10th, at 11 AM ET: SIGN UP NOW
cancel
Showing results for 
Search instead for 
Did you mean: 
Not applicable

Custom directory problem.

Hi,
when i am trying to add user in custom directory its get deleted automatically....

when i checked the xml path i.e. programdata>>Qliktech>> directoryserviceconnector ...   for custom directory data its showing  customdirectorydata(deleted <date and time>)....

if any faced or know the solution please reply....

Thanks in advance.

Rajendra

Labels (1)
1 Solution

Accepted Solutions
Not applicable
Author

Sorry for late reply,

I installed new server and  removed the license from old server while migration but some how the license not deleted from old server and  same license being used in new server so because of that it was not allowing to create custom directory user list and XML file was being deleted every time.

I have license removed and stop the services from old server and problem gets solved.

Regards,

Rajendra

View solution in original post

6 Replies
Bill_Britt
Former Employee
Former Employee

Hi,

What version are you running and is there any information in the log files?

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Not applicable
Author

Hi All,

Thanks for your support,

I have solved the problem after long observation I found the reason and corrected the same.

Regards,

Rajendra

manojkulkarni
Partner - Specialist II
Partner - Specialist II

could you provide the solution, so it will be helpful for others as well.

Not applicable
Author

What was the solution?

FM

Not applicable
Author

Sorry for late reply,

I installed new server and  removed the license from old server while migration but some how the license not deleted from old server and  same license being used in new server so because of that it was not allowing to create custom directory user list and XML file was being deleted every time.

I have license removed and stop the services from old server and problem gets solved.

Regards,

Rajendra

Anonymous
Not applicable
Author

I have observed this problem in version 11.20.12860.0

Here is what I think is happening.

When you open the management Console I believe it is caching a version of this file.

C:\ProgramData\QlikTech\DirectoryServiceConnector\CustomDirectoryData

This file holds all custom users and groups.

The problem arrises when you have multiple administrators.

When they open the management console and add users.

Then they are updating a cached version of this file(CustomDirectoryData) which may have been updated by another administrator.

As a workaround, I ensure that I kill all IE sessions on my server before I add users. Ive not seen the problem since.