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Not applicable

Custom directory problem.

Hi,
when i am trying to add user in custom directory its get deleted automatically....

when i checked the xml path i.e. programdata>>Qliktech>> directoryserviceconnector ...   for custom directory data its showing  customdirectorydata(deleted <date and time>)....

if any faced or know the solution please reply....

Thanks in advance.

Rajendra

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1 Solution

Accepted Solutions
Not applicable

Re: Custom directory problem.

Sorry for late reply,

I installed new server and  removed the license from old server while migration but some how the license not deleted from old server and  same license being used in new server so because of that it was not allowing to create custom directory user list and XML file was being deleted every time.

I have license removed and stop the services from old server and problem gets solved.

Regards,

Rajendra

6 Replies
Employee
Employee

Re: Custom directory problem.

Hi,

What version are you running and is there any information in the log files?

Bill

Not applicable

Re: Custom directory problem.

Hi All,

Thanks for your support,

I have solved the problem after long observation I found the reason and corrected the same.

Regards,

Rajendra

manojkulkarni
Valued Contributor II

Re: Custom directory problem.

could you provide the solution, so it will be helpful for others as well.

Not applicable

Re: Custom directory problem.

What was the solution?

FM

Not applicable

Re: Custom directory problem.

Sorry for late reply,

I installed new server and  removed the license from old server while migration but some how the license not deleted from old server and  same license being used in new server so because of that it was not allowing to create custom directory user list and XML file was being deleted every time.

I have license removed and stop the services from old server and problem gets solved.

Regards,

Rajendra

spinksian
New Contributor

Re: Custom directory problem.

I have observed this problem in version 11.20.12860.0

Here is what I think is happening.

When you open the management Console I believe it is caching a version of this file.

C:\ProgramData\QlikTech\DirectoryServiceConnector\CustomDirectoryData

This file holds all custom users and groups.

The problem arrises when you have multiple administrators.

When they open the management console and add users.

Then they are updating a cached version of this file(CustomDirectoryData) which may have been updated by another administrator.

As a workaround, I ensure that I kill all IE sessions on my server before I add users. Ive not seen the problem since.