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gdevarashettyhf
New Contributor III

Dashboard Session Timing out forcefully in 60 Secs.

I am posting a QVW issue we facing in our environment. Below are the details. Anyone faced the issue, kindly reply. Thanks in advance for your time.

Could you describe in detail the unexpected behavior?

1. Dashboard X.QVW has a pivot table chart for adhoc reporting.

2. When a List Box selection is made, Pivot chart starts rendering and "Lost connection to server ...Reconnecting" message shows up within 60 Seconds. In System Monitor - the event is displayed as "Socket closed by client".

3. None of the Timeout settings in QMC are set for 60 Seconds.

Maximum Inactive Session Time: 1800 sec

Possible Session Timeout: : 1800 sec

Maximum Total Session Time: : BLANK

Object Calculation Time Limit: 120 sec Max Symbols in Charts: 100

When did you start to see this problem?

User pointed it today 2/2/2016

Have there been any recent changes to the system? NO

What have you tested to solve the issue?

1. Tested changing Object Calculation Time Limit to 240. No Impact

2. Searched both Server and Desktop settings for any additional Timeouts - Did not find anything.

1 Solution

Accepted Solutions
gdevarashettyhf
New Contributor III

Re: Dashboard Session Timing out forcefully in 60 Secs.

It came out to be a setting on IIS server. QVS Timeout in config.xml.

Thank You Dathu for your response.

3 Replies
Not applicable

Re: Dashboard Session Timing out forcefully in 60 Secs.

Did you have issue on the desktop client ?

Its only Prod server or test server as well ?

gdevarashettyhf
New Contributor III

Re: Dashboard Session Timing out forcefully in 60 Secs.

It came out to be a setting on IIS server. QVS Timeout in config.xml.

Thank You Dathu for your response.

deepaktibhe
Valued Contributor

Re: Dashboard Session Timing out forcefully in 60 Secs.

have you checked network connection.

Which version of IE are you using.(Preferabally use IE version 8 and above)

Install plug in.

Thanks,

Deepak