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amars
Not applicable

Delete Ghost Documents and recover associated Document CALS

Hi all,

I can see some Ghost Documents in my Management Console (i.e. Applications with same name in UPPERCASE on root folder of the server).

It is created due to me messing up with some Mounted Folder Names.  Now I need to know how can I delete those Ghost Documents and also recover the associated Dodument CALS? Since the Server is showing some CALS missing.

Thanks in Advance.

Amar

1 Solution

Accepted Solutions
amars
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

Sorry I didn't close that thread but it is already answered by me in few other threads. You can refer the http://community.qlik.com/thread/81765 for further discussion. The document attached is a copy from the same thread. Thanks

7 Replies
lawrenceiow
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

Did you ever get a solution to this, amars?

In case others find this post and need an answer, this is what worked for me:

  1. In QMC (or QEMC) I clicked Users, selected a user (I chose myself in this instance)
  2. Clicked on the Documents sub-tab which listed all documents including the ghost ones. The documents that were not ghosts showed the path as "QlikView_AccessPoint/" followed by the actual qvw filename. For the ghost documents the full path was shown rather than the abbreviated path above (even though it's actually the same place).
  3. For the ghost files I saved a QlikView document to the full path location that was shown.
  4. Back in QMC I then clicked the main Documents tab, selected this newly saved document and saw that there were some licences already assigned. I removed the assigned users and then set the allocated CAL count to 0.
  5. I repeated this for each of my ghost files. Each time I did this the uppercase document name disappeared from the root folder. None of my ghost files had schedules assigned to them otherwise I would have selected "None" in the Reload tab as well as removing the assigned CALs

One of the files had a path that looked like a concatenation of both the root folder and the "user documents" (or mounted) folder. So, in the root folder on the server I created folders to recreate the full path and then continued at step 3 above.

I have now recovered all of my document CALs

Just in case it was relevant, before I attempted the above I had already tried Resolution 2 in the attached PDF but this did not seem to work. I only mention it here in case I had to do this first before the above steps would work.

Peter_Cammaert
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

TheQlikview Server CAL Manager may be able to help you in situations without an escape route.

lawrenceiow
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

That's good to know, thanks pcammaert

amars
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

Sorry I didn't close that thread but it is already answered by me in few other threads. You can refer the http://community.qlik.com/thread/81765 for further discussion. The document attached is a copy from the same thread. Thanks

lawrenceiow
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

Aha! I remember seeing that post you mentioned, infact that's where I got the PDF from in my post above. I had not noticed that it was you who had provided the answer

Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

Hi lawrenceiow,

Thank you for the post.

I had the same issue, but solved with this solution without restarting the server.

(I didn't follow the steps in the PDF at all.)

Shinya

lightning
Not applicable

Re: Delete Ghost Documents and recover associated Document CALS

This solution has worked very well for me

Thanks lawrenceiow