I wasn't too clear, sorry.
Check QMC->System->Licenses->QlikView Server->Client Access Licenses->General for the current number of allocated DOC Cals, and see if you can find them attached to your documents.
Or use the Qlikview Server CAL Manager to check for Doc CALs that have gone into hiding
If you can't find a sensible explanation, try to restart the QlikView services.
under doc cal's it says "Changes are managed under User Documents"
and under the dashboard she only has one doc cal assigned. Logged under her username...only one Qvw viewable on the accesspoint
This typically happen when the open a document and just close the browser, not closing the document property, for that the session stays there for 15 mins, and if the open the document once again prior the 15 mins it will count up the number of document opened.
When user open a document in Ajax, they need to close the document by hitting the "close" button on the to right corner, so the session get kill immediately or you can implement an ajax extension that close it by just closing the browser. Close Document Session
This typically happens if the user didn't close Qlikview application that he is accessing properly.
Educate your end user to close application from right top close as shown in the image attached.
Or use the attached Extension to kill ajax session automatically.
Let me know if that worked.