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dapostolopoylos
Contributor III

Document CAL Assignments are gone!!!

Hello everybody, this is my first post on Qlik community and unfortunately it's a problem...

I have this document that worked fine since yesterday but today after a reload all document CAL assignments are lost and even though i have available document CALs on the server i cannot assign any...

The message i get in the Summaty section is the following:

Summary
Document CALs are not applicable. Reason:
Document CALs available on server:
Document CALs not allocated on server:
Document CALs allocated to this document:
Document CALs embedded in document:
Document CALs assigned to users:

I could really use some help here people...

Father/Husband/BI Developer
Labels (2)
1 Solution

Accepted Solutions
dapostolopoylos
Contributor III

Re: Document CAL Assignments are gone!!!

Thanks everyone for being willing to help me!

The solution to the problem was really different and was provided by a colleague of mine that has experienced this issue in the past.

The size of the .Shared file is over 1.5GB and this is the cause of the problem.

The solution was this:

  1. Stop the Qlik Services
  2. Rename the .Shared file
  3. Restart Services
  4. Reassign DOC CALs to the document.
  5. Stop the Qlik Services
  6. Rename the .Shared file back to its original name
  7. Restart Qlik Services.
  8. Up and running!!!

Thanks again for your help!

Father/Husband/BI Developer
5 Replies
Not applicable

Re: Document CAL Assignments are gone!!!

Hi Demetrios,

Have you checked your license? How many document CAL's does your license say you have?

You can check this by going to System => Licenses => QlikView Server => QlikView Server License.

DISABLE_DMS;YES;;

FORCE_AUTHENTICATION;YES;;

NAMED_CAL_BY_MACHINE_ID;NO;;

NUMBER_OF_DOCUMENTCALS;45;;

NUMBER_OF_USERCALS;25;;

PRODUCTLEVEL;10;;

I think this is a good place to start.

dapostolopoylos
Contributor III

Re: Document CAL Assignments are gone!!!

This is not a problem:

NUMBER_OF_DOCUMENTCALS;220;;

Father/Husband/BI Developer

Re: Document CAL Assignments are gone!!!

Did you restart the QlikView Server services? Seems like server stability is gone...

Did the QlikView server experience any other errors at the time of the reload or immediately after?

Peter

bbi_mba_76
Valued Contributor

Re: Document CAL Assignments are gone!!!

Hi,

what about the .pgo files in the root folder? Are they corrupted?

Do you have a backup of those files?

dapostolopoylos
Contributor III

Re: Document CAL Assignments are gone!!!

Thanks everyone for being willing to help me!

The solution to the problem was really different and was provided by a colleague of mine that has experienced this issue in the past.

The size of the .Shared file is over 1.5GB and this is the cause of the problem.

The solution was this:

  1. Stop the Qlik Services
  2. Rename the .Shared file
  3. Restart Services
  4. Reassign DOC CALs to the document.
  5. Stop the Qlik Services
  6. Rename the .Shared file back to its original name
  7. Restart Qlik Services.
  8. Up and running!!!

Thanks again for your help!

Father/Husband/BI Developer