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robertjamesrigg
New Contributor

Document CAL problems


Hi,

We've a couple of report viewers who are getting access denied error messages even though they have had document CAL assigned to them. In addition, on one of our servers when selecting any user under User Management the document CAL are duplicated for each report.

Don't know if this is related but at about the same time the same server had a services restart by our IT dept (it could be just co-incidence)

Thanks in advance,

Robert

4 Replies
simone_spanio
Valued Contributor

Re: Document CAL problems

Hi,

try to investigate this:

In addition, on one of our servers when selecting any user under User Management the document CAL are duplicated for each report.


and remove duplicated Document CAL. Take a look in Caldata.pgo file (after having generated it in xml format - see PGO to XML conversion to get the list of users in QVS).

S.


Not applicable

Re: Document CAL problems

Hi Robert,

can you check on Events log of QVS, and Under Microsoft event viewer can you find out under windows and application logs the time at which this error occurred and co relate the findings.

VC.

robertjamesrigg
New Contributor

Re: Document CAL problems

Thanks Simone,

Looking at the XML the users aren't duplicated in the file

Robert

robertjamesrigg
New Contributor

Re: Document CAL problems

Hi Simone,

I have looked at the CalData file and there are no duplications.

Thanks, Robert

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