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Document not opening in browser but logs says it was opened

Hi,

Some of our customers have complained that some of the document did not open in browser. It simply kept loading/opening for many minutes. However, when I check the Audit logs, it shows that the document was opened for the user

I have also seen this myself that sometimes the document keeps opening or loading in the browser but the logs show that the file was opened

Can someone please explain what this issue is and how to fix this

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3 Replies
jyothish8807
Honored Contributor II

Re: Document not opening in browser but logs says it was opened

Hi Syed,

Have you checked your RAM usages while the users are accessing the application?

Sometime it happens because of high ram usage.

Regards

KC

Best Regards,
KC
Not applicable

Re: Document not opening in browser but logs says it was opened

Yes, our servers are quite good in specs. We have around 384 gb of ram and even half of that was not used when when few of the customers complained

manojkulkarni
Valued Contributor II

Re: Document not opening in browser but logs says it was opened

Since you have mention some of the documents are having problem.

1. Check usage of RAM for those applications,

2. Check CPU Usage.

How is the usage for these applications, then you co-relate to the real scenario

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