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phil-ebm
Contributor

Duplicate records in Assigned CALs

Hi Community

When i show for which user i have added a CAL, then most of them have two entries in here. But it's still count one Count per User

Can someone explain that or have the same problem?

Thanks for your help

1 Solution

Accepted Solutions

Re: Duplicate records in Assigned CALs

Sorry for the late reply, as this is an older discussion and you still seem to suffer the same anomaly.

If you have two DSC's that service the same domains, you should cluster them. Otherwise both DSC's will respond to all ID queries and you'll get double assignments.

DSC's can be clustered by not defining them in System->Setup->Directory Services Connectors (green + icon), but by removing one of the unclustered DSC's, going one level down to the tree entry of the remaining DSC and clicking the green + icon in the General tab under "Cluster". You can change the name value to reflect that you have a cluster instead of a single DSC with a specific machine name.

The advantage of clustering DSCs (aside from not getting double CAL assignments anymore ) is that your domain queries will become resilient (one DSC can go down) and the load is distributed.

Note that you don't need a cluster license to do this.

[Edit] Corrected a lot of spelling errors. I seem to be getting worse at using keyboards :-(

32 Replies
peter_turner
Valued Contributor

Re: Duplicate records in Assigned CALs

Hello Philipp,

I've not encountered this situation before, but the following checks may help:

Check your version of the QlikView Server and if there have been any bug fixs since your version that may be related to this issue.

Check your PGO files are in sync, specifically the CalData.pgo

The first is located in the Root folder as set in your QVS, such as C:\ProgramData\QlikTech\Documents

the second is located in the folder C:\ProgramData\QlikTech\QlikViewServer

You could also check in the QMC under Users, try searching for an example user such as Christoph Goeker to see if the user is returned twice.

They should only show once, so that might point to a problem with your configuration.

Other than that you might need to contact Qlik support to see what is going on.

Re: Duplicate records in Assigned CALs

Does it help if you restart the QlikView Management Service?

Re: Duplicate records in Assigned CALs

Hi,

May be the two entries are one who are Leasing License as well.

Regards

ASHFAQ

Not applicable

Re: Duplicate records in Assigned CALs

Hi Philipp,

Ask your backup team to restore all .PGO files to the said locations. Ask your team to restore from the day before you observed.

It may solve your issue.

BR,

AT

phil-ebm
Contributor

Re: Duplicate records in Assigned CALs

at first i think the same, but i have some Users who didn't a licence lease and they are duplicated two.

phil-ebm
Contributor

Re: Duplicate records in Assigned CALs

no. the problem still exists

phil-ebm
Contributor

Re: Duplicate records in Assigned CALs

Version of QV-Server is 11.2 SR8 and i didn't found a bug fix or something else for this problem

the pgo-files are in sync

When i search the user in the qmc i only find one entrie for each user.

phil-ebm
Contributor

Re: Duplicate records in Assigned CALs

Can this Problem happen when i have a development- and a productiv-server and some users have access to both servers?

I checked this and find, that all users who are duplicated have an other account on our development server.

Can Qlikview not differentiate between to servers in the QMC?

Not applicable

Re: Duplicate records in Assigned CALs

No, this should not be the case... DEV and PROD are 2 different servers, they may have same users bt this should nt happened.

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