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awhitfield
Esteemed Contributor

Failed to Open document. You don't have access to this document

Hi Folks,

can anyone come up with probable causes why our client get's the above message on a QVW that DOESN'T HAVE SECTION ACCESS, when attempting to open the QVW in the access point.

They have recently upgraded from V9 to V11.2

Thanks in advance.

Andy

1 Solution

Accepted Solutions
awhitfield
Esteemed Contributor

Re: Failed to Open document. You don't have access to this document

SORTED!

The issues with errors etc where down to the browser cache never been cleared. Once done, the correct forms rendered. I could now see the  Availability Limitations check box, was greyed out and un-ticked.

So did

 

1. Stop the QlikView Server service (Start -> Run -> Services.msc).

 

2. Close all the browsers.

 

3. Go to: C:\Documents and Settings\All Users\Application Data\QlikTech\Qvs

 

4. Remove or delete this file:"FDL.DAT" (I would move it to a different location).

 

5. Start the QlikView Server Service again.

 

6. Tick Allow this document to be loaded by the Qlikview Server

Cheers to bbt and Kwok.

Andy

 

17 Replies
mark6505
Valued Contributor III

Re: Failed to Open document. You don't have access to this document

Hi,

Can there access the file via windows explorer? - Permissions?

Mark

MVP
MVP

Re: Failed to Open document. You don't have access to this document

First things to check

  • NTFS rights or DMS settings that may deny user access to the specific QVW
  • QlikView CAL assignment
awhitfield
Esteemed Contributor

Re: Failed to Open document. You don't have access to this document

Sorry, both NTFS permissions and CAL assignments are OK

Andy

Re: Failed to Open document. You don't have access to this document

Have you checked the NTFS permissions at the qvw file level, as opposed to checking at the folder level.

awhitfield
Esteemed Contributor

Re: Failed to Open document. You don't have access to this document

Hi Bill,

yes, they are all OK too.

Thanks Andy

awhitfield
Esteemed Contributor

Re: Failed to Open document. You don't have access to this document

I have just reconnected and attempted to check out document > User documents and am getting the following errors when accessing the page and subsequently when clicking on various options and apply:

Andy

awhitfield
Esteemed Contributor

Re: Failed to Open document. You don't have access to this document

PS this client also uses an ancient Q4c licence, that's currently configure as 100 users with 1 document

Andy

quwok
Contributor III

Re: Failed to Open document. You don't have access to this document

You have just answered your own question, another document must be holding the license. Only one document is allowed to be accessed on AccessPoint.

awhitfield
Esteemed Contributor

Re: Failed to Open document. You don't have access to this document

Not the case, as you don't get the option to assign a doc cal with Q4C licence in V 11.2

Andy

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