We have QlikView 10 SR1. One of our users is trying to access one of the dashboards from the access point on internet explorer. Everytime she logs in she gets the pop up message that says "Failed to open document for unknown reasons". Every other user is still able to access the same document and she was able to access the same document until this morning as well.
I took a few steps in order to troubleshoot the problem:
1- I got her to logon on another computer to make sure it's not her setting on her computer. She still got the same error. So at this point I'm pretty sure it has something to do with this user on the server.
2- I deleted her user name from document CAL users and then added her back in. No luck.
3- I reloaded the dashboard
4- After reading this document http://community.qlik.com/forums/p/39574/156048.aspx#156048 I though it might have something to do with input fields so I recreated the input fields and renamed them hoping it would ger rid of anything that might have been saved in .SHARED file. This did not help either. I really don't want to delete the .SHARED file because then all users will loose their server objects.
I would appreciate any suggestions, If anybody has some knowledge regarding this matter.
We have exactly the same issue at our company and after investigating the problem together with the QlikTech Support Technicians, they found a bug (bug# 36813) in the software. It turned out that a corrupted .shared file is causing the issue.
This bug is supposed to be fixed in QV 10 SR2 which is supposed to be released on 13th April. Let's hope that this will resolve the issues indeed.
In the meanwhile, I adviced my user to use the credentials of another user until the problem is fixed, so that I do not have to delete the corrupted .shared file and lose all custom objects.
As Sergey pointed out, this is a known issue that was reported and has been fixed in SR2 of QlikView 10, which is scheduled for release next week if all goes by plan.
The fix has been tested by a customer and was reported to have worked, and we are currently waiting on more feedback for additional confirmations. A beta version of an update for SR1 is actually available on the download site, although customers need to request access through the respective channels.
Sonja Bauernfeind Senior Technical Support Engineer and Knowledge Centered Support Gremlin
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