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israrkhan
Valued Contributor II

Failed to open document

Hi Community,

suddenly one of my user getting this error while opening document in access point.

he was using and opening this document successfully before.

we are using qlikview 11.20

failed.png

any idea would be appreciated...

Labels (2)
5 Replies
jchoucq
Contributor II

Re: Failed to open document

Hello,

which security option do you use ?

if DMS, check the Authorisation tab

if NTFS, check windows rights on the document.

regards,

Johann

gainkarthi
Valued Contributor

Re: Failed to open document

How is he accessing?

Directly using the document link or using accesspoint home page?

Is there any recent activities change in application or in configuration?

How many users are affected?

israrkhan
Valued Contributor II

Re: Re: Failed to open document

hi guyz thanks for your time,

below are the details, kindly help..

DMS Mode

1.png

2.png

there are two users , first user can open the document, but second user cant open... same setting for both

Employee
Employee

Re: Failed to open document

Hi,

I would try changing to "prohibit anonymous"

Bill

israrkhan
Valued Contributor II

Re: Failed to open document

Hi Bill,

thank you for suggestion,

but my first user can open the document.

and is section access can cause this error?

i asked him try changing to "prohibit anonymous".

i will update you, if it work or not..?

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