Internet Explorer 8 - Internet Explorer has stopped working error

[#1]

When closing activeX plug-in client screen in Internet Explorer 8 (Windows 7) we are getting an error. Any ideas / solutions?

[johnan]

Hi, in internet Explorer, tools, and addons, disable Adobe PDF Link Helper.

Br

John

[#3]

Did you ever find the solution to this issue?

I have a user running IE8 with this problem and he in fact did have adobe PDF link helper but disabling it made no difference.

Thanks.

[Bill_Britt]

What version of QVS are you running? With build number.

Bill

[#5]

Hil Bill,

Sorry for the slow response; the customer just got back. The details are below (scroll down):

About this QlikView system

More details

QMS@[removed] Product Information Product nameQMS Backend Core x64 Client Build Number10.0.9274.8 Target Platformx64 Publisher License KeyNo License Machine Information Computer Name[removed] Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1) .NET Version2.0.50727.5456 Physical Memory32765Mb Available Memory670Mb CPU Information CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz ReloadEngine REMOVED} Product Information Product nameQDS Main x64 Client Build Number10.0.9274.8 Target Platformx64 Machine Information Computer Name [removed] Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1) .NET Version2.0.50727.5456 Physical Memory32765Mb Available Memory668Mb CPU Information CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz QVS@dca-dev-151 at qvp://dca-dev-151/ Server System Info Operating SystemWindows Server 2008 R2 Enterprise Service Pack 1 (64 bit edition) Operating System Version6.1.7601 Wow64 modeNot using Wow64 QlikTech ProductQlikViewServer 64-bit Edition (x64) Product Version10.00.9274.8 Server License Key1002 6602 0962 4557 CPU Targetx64 Country1 United States United States Language0409 English (United States) English Server CollaborationEnabled Number of CPUs8 CPU 0 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 1 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 2 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 3 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 4 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 5 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 6 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz CPU 7 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz Physical RAM(MB)32765 VMCommitted(MB)557 VMAllocated(MB)699 VMFree(MB)663 VMLargestFreeBlock(MB)663 Local Time2013-01-07 16:01 GMT Time2013-01-07 22:01 [removed] Product Information Product nameQlikView Directory Service Connector x64 Client Build Number10.0.9274.8 Target Platformx64 Machine Information [removed] Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1) .NET Version2.0.50727.5456 Physical Memory32765Mb Available Memory660Mb CPU Information CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz [removed] Product Information Product nameAccess Point x64 Client Build Number10.0.9274.8 Target Platformx64 Machine Information [removed] Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1) .NET Version2.0.50727.5456 Physical Memory32765Mb Available Memory656Mb CPU Information CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz

[Bill_Britt]

Hi Matt,

The customer is on a patch build of QlikView Version 10.00.9274.8. They really need to move to SR6 and upgrade the plugin client. Then see if the issue is still there.

Bill

[#7]

Thank you Bill.  I've notified them that an upgrade to QV10 SR6 or higher (including plugin) should fix this issue.