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Not applicable

Internet Explorer 8 - Internet Explorer has stopped working error

When closing activeX plug-in client screen in Internet Explorer 8 (Windows 7) we are getting an error. Any ideas / solutions?

error loading image

6 Replies
johnan
Contributor III

Internet Explorer 8 - Internet Explorer has stopped working error

Hi, in internet Explorer, tools, and addons, disable Adobe PDF Link Helper.

Br

John

Not applicable

Re: Internet Explorer 8 - Internet Explorer has stopped working error

Did you ever find the solution to this issue?


I have a user running IE8 with this problem and he in fact did have adobe PDF link helper but disabling it made no difference.


Thanks.

Employee
Employee

Re: Internet Explorer 8 - Internet Explorer has stopped working error

What version of QVS are you running? With build number.

Bill

Not applicable

Re: Internet Explorer 8 - Internet Explorer has stopped working error

Hil Bill,

Sorry for the slow response; the customer just got back. The details are below (scroll down):








About this QlikView system


More details


QMS@[removed]


Product Information


Product nameQMS Backend Core x64


Client Build Number10.0.9274.8


Target Platformx64


Publisher License KeyNo License


Machine Information


Computer Name[removed]


Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1)


.NET Version2.0.50727.5456


Physical Memory32765Mb


Available Memory670Mb


CPU Information


CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz

ReloadEngine REMOVED}


Product Information


Product nameQDS Main x64


Client Build Number10.0.9274.8


Target Platformx64


Machine Information


Computer Name [removed]


Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1)


.NET Version2.0.50727.5456


Physical Memory32765Mb


Available Memory668Mb


CPU Information


CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz

QVS@dca-dev-151 at qvp://dca-dev-151/


Server System Info


Operating SystemWindows Server 2008 R2 Enterprise Service Pack 1 (64 bit edition)


Operating System Version6.1.7601


Wow64 modeNot using Wow64


QlikTech ProductQlikViewServer 64-bit Edition (x64)


Product Version10.00.9274.8


Server License Key1002 6602 0962 4557


CPU Targetx64


Country1 United States United States


Language0409 English (United States) English


Server CollaborationEnabled


Number of CPUs8


CPU 0 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 1 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 2 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 3 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 4 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 5 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 6 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


CPU 7 Intel(R) Xeon(R) CPU E5345 @ 2.33GHz 2333MHz


Physical RAM(MB)32765


VMCommitted(MB)557


VMAllocated(MB)699


VMFree(MB)663


VMLargestFreeBlock(MB)663


Local Time2013-01-07 16:01


GMT Time2013-01-07 22:01

[removed]


Product Information


Product nameQlikView Directory Service Connector x64


Client Build Number10.0.9274.8


Target Platformx64


Machine Information


[removed]


Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1)


.NET Version2.0.50727.5456


Physical Memory32765Mb


Available Memory660Mb


CPU Information


CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz

[removed]


Product Information


Product nameAccess Point x64


Client Build Number10.0.9274.8


Target Platformx64


Machine Information


[removed]


Operating System VersionWin32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1)


.NET Version2.0.50727.5456


Physical Memory32765Mb


Available Memory656Mb


CPU Information


CPU 0Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 1Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 2Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 3Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 4Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 5Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 6Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


CPU 7Intel(R) Xeon(R) CPU E5345 @ 2.33GHz


Employee
Employee

Re: Internet Explorer 8 - Internet Explorer has stopped working error

Hi Matt,

The customer is on a patch build of QlikView Version 10.00.9274.8. They really need to move to SR6 and upgrade the plugin client. Then see if the issue is still there.

Bill

Not applicable

Re: Internet Explorer 8 - Internet Explorer has stopped working error

Thank you Bill.  I've notified them that an upgrade to QV10 SR6 or higher (including plugin) should fix this issue.