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andrewmcgough
Contributor II
Contributor II

Internet Explorer 8 crashing - using PlugIn

Hi,

We are experiencing the following error on IE8 "Internet Explorer has stopped Working" on one of our dashboards when opening via plugin. The document opens perfectly, but crashes when moving between sheets

No issues were experienced in Ajax or Chrome.

Plugin version used 11.0.11414.0

The following tests were done, but issue not resolved:

  • PlugIn reinstalled
  • Tested using IE8 and IE9 using different user machines
  • Tested in two different environments using both IE and IE9
    • A: with build 11.20.12451.0
    • B: with build 11.0.11414.0
  • All Triggers removed (Sheets and Field)
  • All Macros removed
  • Model reduced from 380mb to 4mb
  • New QVW created and objects and variables copied over from old document
  • Internet Explorer memory protection disabled
  • All charts and straight tables removed
  • Sheets removed - only 4 remaining.

There are a few posts with similar issues but none with a conclusive answer

Thanks

Andrew


1 Solution

Accepted Solutions
andrewmcgough
Contributor II
Contributor II
Author

The issue was that IE8 could not handle the amount of RAM required for this large dashboard. The solution was to create triggers to hide / unhide sheets as required which substantially reduced the amount of RAM required.

After this change we have not got a single IE8 "Internet Explorer has stopped Working" error.

View solution in original post

4 Replies
agomes1971
Specialist II
Specialist II

Hi,

did you saw this one?

IE 8 and QV plugin

Regards

André Gomes

Bill_Britt
Former Employee
Former Employee

Hi,

If you want to send me the QVW I will be happy to look at it for you.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
andrewmcgough
Contributor II
Contributor II
Author

Thanks for the offer Bill.

I’m working with Qlik Support to get the issue resolved.

andrewmcgough
Contributor II
Contributor II
Author

The issue was that IE8 could not handle the amount of RAM required for this large dashboard. The solution was to create triggers to hide / unhide sheets as required which substantially reduced the amount of RAM required.

After this change we have not got a single IE8 "Internet Explorer has stopped Working" error.