Issues after Server version and license upgrade

[#1]

We've made two changes last Friday :

• Update our server software from v9.0SR4 to SR7
• Update our community license to a bunch of user document cals

Right now, we're experiencing two issues :

• Some accounts receive the error Message "Failed to open document, for unknown reasons
• The accounts that don't experience this, get "Lost Connection to Server" very frequently (every time a data restriction is made).

We use ticketing and DMS Mode. The Client is ZeroFootprint Ajax.

EDIT : We have a testserver as well, running SR7. On the testserver, no such behaviour shows... for that reason I guess my problems must be license-related...Does anybody have any idea what I could do?

Thanks a lot in advance...

[#2 · Accepted solution]

Hi all,

I could resolve this issue by deleting the .qvw.shared file.

Obviously this goes back to something that's already been reported as a bug for QV10 (just search these forums for "unknown reasons").

The "Lost Connection" issue was solved by this as well.

Cheers

[#3]

hi, I get the same proble.  I upgrade from qvs9.0 to SR7. I got the problem. But I delete the .shared file ,can't solve the problem. Do you have any idears?