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alexdp19
New Contributor II

Licence Management

Hello,

I think I have a problem on my Qlikview Server.

Some Users doesn't use the correct licence.

I have 4 documents CALs, and only 2 are allowed for 2 users.

When I checking the Governance Dashboard for these users (on Session log),  these users are using 'None' Cal type.

Could you please explain to me how Qlik Server allow licence?

Thank you

Alex

Tags (2)
5 Replies

Re: Licence Management

Better check the effective CAL assignment in the QlikView Management Console. Each document to which you assigned a pool of Document CALs has a list of CALs in use. Those are the true assignments.

The Governance Dashboard works exclusively from Server logs and they may contain some cryptic descriptions.

Best,

Peter

alexdp19
New Contributor II

Re: Licence Management

thanks Peter for your response.

I'm checking on Management Console, and for my document, the last connection of the assigned user is at 9:32 today, but this user logs on this document each 15min. The last connection of the user were at 11:17.

It look like the Document CAL is not always used by the user.

Re: Licence Management

The question you may ask yourself: is the CAL usage line updated for every single access, or just at the beginning of a session. If your user accesses the document every 15 minutes, the session will not be closed automatically (if the QMC Session Timeout value is still set at 30 minutes).

How to test? Ask your user to explicitly close a session every 15 minutes by clicking the close button in the top right corner.

alexdp19
New Contributor II

Re: Licence Management

thanks, i clear now.

It is a robot which test my report.

Re: Licence Management

Well, that's ... special.

Anyway, if the QMC reports that a CAL is in use for that user and that particular document, then that information is correct. AFAIK there is no technique to open a QlikView document in the AccessPoint without using a license (or we would already know about that )