Qlik Community

QlikView Deployment

Discussion Board for collaboration related to QlikView Deployment.

Announcements
QlikView Fans! We’d love to hear from you.
Share your QlikView feedback with the product team… Click here to participate in our 5-minute survey.
Rules, plus terms and conditions, can be found here.
swarup_malli
Valued Contributor

Missing Document cals?

Hi,

We are using QVS version 11, and I just found out that 11 document cals are missing.I went through all the qvws which have been assigned cals.And after adding up all the cals assigned to docuemnts, I'm not able to account for 11 missing doc cals.

How do I recover the missing doc cals,

Thanks

SM

Tags (2)
1 Solution

Accepted Solutions
amars
Valued Contributor

Re: Missing Document cals?

Hi SM,

The same issue happened with me few days back. I contacted the Support and they send me the attached PDF as a list of three possible solutions.

Kindly note that the solutions are available where the CALS are limited or less in Number.

I am sure that you could See Some dummy Document with Upper Case at the root of mounted folder just like the one shown in below image.

emc_error.JPG

For me I followed these steps

     1. Stopped all Qlikview Services.

     2. Deleted all CalData.pgo

     3. Restart all Qlikview Services.

     4. Allocate all licences once again.

Thanks ..

Amar

16 Replies
amars
Valued Contributor

Re: Missing Document cals?

Hi SM,

The same issue happened with me few days back. I contacted the Support and they send me the attached PDF as a list of three possible solutions.

Kindly note that the solutions are available where the CALS are limited or less in Number.

I am sure that you could See Some dummy Document with Upper Case at the root of mounted folder just like the one shown in below image.

emc_error.JPG

For me I followed these steps

     1. Stopped all Qlikview Services.

     2. Deleted all CalData.pgo

     3. Restart all Qlikview Services.

     4. Allocate all licences once again.

Thanks ..

Amar

Not applicable

Re: Missing Document cals?

Hi

This was really useful for me I used Resolution 1: the only problem was finding the xml file which I eventually located in ~\program data\qliktech\documents. This seems to be dynamic so gives you a readable list of all current licence allocations which is very handy.

Cheers

Geoff

swarup_malli
Valued Contributor

Re: Missing Document cals?

Thank you Amar,

How do I open the Caldata.pgo, because I tried opening it using Internet explorer and it did not open.

SM

Not applicable

Re: Missing Document cals?

Hi

If you've edited your Settings.ini file correctly and restarted your services you should have a file called CalData.pgo.xml which will open with ie.

Cheers

Geoff

swarup_malli
Valued Contributor

Re: Missing Document cals?

Thank you GeoffPitt

michielvandegoo
Valued Contributor

Re: Missing Document cals?

Restart all services or just Server? Thanks

Not applicable

Re: Missing Document cals?

Hi Michiel

If I remember rightly I restared all the qlikview services as it had little further impact on the situation.  My guess is just Server will probably do it but don't know for sure. Give it a whirl and see. Once the file is there it stays and is updated for all changes which is very handy.

Cheers

michielvandegoo
Valued Contributor

Re: Missing Document cals?

I only restarted Server services. That's probably not enough because no xml is created. I will restart all other too.

Not applicable

Re: Missing Document cals?

Hi Michiel

The file ends up here on my server which has a default install locatcion I believe:

C:\ProgramData\QlikTech\Documents\CalData.pgo.xml

HTH

Geoff

Community Browser