I'm sure I'm missing something silly.
Licensing is setup with 30 document CALs and 5 named users. There are a couple documents (1 production and 1 testing). The production document looks like this:
Summary
Document CALs available on server: 30
Document CALs not allocated on server: 0
Document CALs allocated to this document: 15
Document CALs embedded in document: 0
Document CALs assigned to users: 10
Document CALs
Number of CALs allocated to this Document: 15
The beta document looks like this:
Summary
Document CALs available on server: 30
Document CALs not allocated on server: 0
Document CALs allocated to this document: 0
Document CALs embedded in document: 0
Document CALs assigned to users: 0
Document CALs
Number of CALs allocated to this Document: 0
There are no other documents. On the production document there are 10 of the 15 licenses in use. I need to increase the licensing count up to 20 on the production document and 5 on the beta (rolling out new changes). That would put me at 25 total licenses (within my limit). However when I try to increase the production document from 15 to 20, I receive the error "Too many document CALs allocated".
Where the heck are my other 15 licenses? I can't increase the number of CAL's assigned to the document to increase the number of users nor can I add any licenses to the beta document.
Any suggestions?
