by default the root folder is under c:\programdata\qliktech\documents
ok I added a new mounted folder which has the following path: D:\BiDocs
Now the sample documents that are in the default path and the ones in the mounted folder appear in the QlikView access point only if we access the QV access point via the account that is running the QV services!!
Other users with Named Cals don't see anything
Now I removed the mounted folder and put in the default folder path D:\BiDocs
with this setup all users are able to see the documents in that folder in the access point
So may you please elaborate the idea of mounted folders?!!
It seems to me a lack of permissions on the drive D: for Everyone. I always recommend to avoid documents in the Root Folder, then to have as many mounted folders as different business areas you are going to have, specially if these areas have their own QlikView managers: marketing, finance, sales, stock, supplies...
You need to make sure that the security group the QlikView users belong to has modify access to the folder where each QVW file is located.
Yes the account running the QV services has permissions on both folders (read/write)
if I keep the root folder which is the Documents in the programdata\qliktech, and I add mounted folders in different destinations then only the account running the services is able to see documents via the Access point, and the rest of the user accounts with Named and Document Cals see nothing in the access point
then if I put the mounted folder as the root, then everything works just fine; all users see documents in the access point