New License is not getting Assigned to Users.

[psinhasq1]

Hi,

One of my customers updated from SBS to EBS and brought a new pack of 10 DOC Cals in August.

He assigned the DOC Cals to 2 users only and rest were kept for later use. The License is valid till August 2017.

Now, in November, when he is trying to assign the CALS to users, it is not getting assigned.

The user appears in the list on the Server, but when he tries to access the application from Access Point, that application is not visible to him.

There is no Section Access on that application.

There are near about 10 applications hosted on the server and each application is having the same issue. Not even a single application is displayed at Access Point for this new user.

NAMED CALS are working fine.

They are using LDAP for user access.

[Peter_Cammaert · Accepted solution]

Just a guess: on average, SBS admins manage access to QlikView documents by setting specific NTFS rights on the QVW files themselves. Has this been the case for this customer? If so, have the new users (with Doc CALs) been assigned NTFS permissions to access the files themselves?

Also note that one Document CAL grants access to a single document to a single user. If you only assign two Document CALs to two users (one each), each user will be given access to a single document only. No matter how many QVW documents are actually published in the AccessPoint...

Best,

Peter

[Chip_Matejowsky]

Have Document CALs been allotted to the QVW in question? In QMC, navigate to Documents > User Documents > QVWName.QVW > Document CALs tab and check the Number of CALs allocated to this Document: field

[psinhasq1]

HI,

Yes the CALs have been allotted to the document.

[psinhasq1]

Hi,

Thanks. NTFS rights was the issue.