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chauhans85
Esteemed Contributor

Not able to see internet explorer plugin option

Hi ,

we are not able to see internet Explorer plugin  while we have installed on it.

it showing small device for one user  and for remaining it is working

what may be cause

we are using qlikview 11 SR6 and its plugin

Thanks

24 Replies
chauhans85
Esteemed Contributor

Re: Not able to see internet explorer plugin option

any reply on this

MVP
MVP

Re: Not able to see internet explorer plugin option

You mean for the same application only specific user is having this issue? if so, I would try uninstalling the plugin from his/her system and re-install.

chauhans85
Esteemed Contributor

Re: Not able to see internet explorer plugin option

see the screen shot which reuired to view  and what is shows

currentely

small device.JPG.jpg

But i have IE plug in installed so it should be  as below image

IE plugin.JPG.jpg

thanks in advance

cac
Contributor

Re: Not able to see internet explorer plugin option

Hi,

I assume under the Management Console > Documents > Document > Availability you have the IE client enabled?

chauhans85
Esteemed Contributor

Re: Not able to see internet explorer plugin option

Ya its enabled see the screen shot belowIE Enabled.JPG.jpg

cac
Contributor

Re: Not able to see internet explorer plugin option

What is the client OS?  I notice that on my Windows 8.1 laptop the option does not appear on IE in the Metro interface, but does display in the Desktop interface.

chauhans85
Esteemed Contributor

Re: Not able to see internet explorer plugin option

its window 7 and desktop

cac
Contributor

Re: Not able to see internet explorer plugin option

Ok,

So in summary,  the user in question has downloaded and installed the IE Add-in,  the server is configured to allow for the IE Add-in,  the user launches Internet Explorer but the option to use the Add-in is not displayed?

Does it work for other users?  Is this isolated to one user?  If so,  what is different about this one user?  Can someone else attempt to log on to that PC and load the IE - Addin with their credentials?

chauhans85
Esteemed Contributor

Re: Not able to see internet explorer plugin option

ya its work for other user only difference is that others are using IE 8 and he is using IE 9