Not receiving some task failure messages

[sn_9052]

Hi Experts,

One of user raised a ticket on below Issue.

Can any one of you could suggest me how to resolve the below Issue.

Issue:

"It has come to our attention that the email notifications for some of our task failures are not being received. Specifically today we received notification that a task ("hpfs-amgt-tvs-estimated_returns (monthly reload, dist)") was being disabled due to excessive failures . We were not previously made aware of these failures. In fact, we ran the task again manually and it failed. No email was received for this failure either. We have noticed that this is true of other tasks as well.

Can you please help us receive email notifications for all of our task failures in QMC production."

Please do needfull help.

Thank You.

[Giuseppe_Novello]

By out of the box, Qlik Sense has nothing that allows to send email notification when a task fails. That is only allow with Qlikview, can you confirm whether this is Qlikview or Qlik Sense?

If Qlik Sense, these are the only solution available:

https://support.qlik.com/articles/000014700

BR

Gio

[sn_9052]

Hi,

Thanks for reply

It is Qlikview.

Thank You.

[Giuseppe_Novello]

Your post is in the Qlik Sense forum, will change you to Qlikview's forum for someone to further help you. 

[Chip_Matejowsky]

Hello @sn_9052 ,

Does this occur with every failed task or specific tasks? Were the tasks created before or after the configuration of the Mail Server in QMC > System > Setup > Mail Server?

Please see the Qlik Support articles "Overview of email notification and alerts in QlikView Server, Publisher and Desktop" & "Alert emails are not sent when a task fails while test emails are sent out successfully"and ensure that you have things configured correctly.

Hope this helps,

Chip

[Brett_Bleess]

In addition to Chip's comment, if this is regarding Document Administrators, be sure in the Distribution Service settings in the QMC that the folder where this resides has the Alert Email checkbox checked as well, as if that is not checked, then the emails would not be sent to the Document Admins unless their email addresses were included in the main Distribution Service Alert Email tab settings.

Main Alert Email Help: https://help.qlik.com/en-US/qlikview/November2018/Subsystems/QMC/Content/QV_QMC/QMC_System_Setup_Dis...

Doc Admin Alert Email Help: https://help.qlik.com/en-US/qlikview/November2018/Subsystems/QMC/Content/QV_QMC/QMC_System_Setup_Dis...

Regards,
Brett