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ssanchez
New Contributor III

Opening the document too slow for a user

Hi there:

I have a document published on the server using about ten users and has a slow but acceptable performance, the document allows server objects. Only one user has significant performance problems in opening the document (3 minutes). Can user objects affect performance at the opening of the document? How can we analyze what causes loss of performance?

Thanks in advance

1 Solution

Accepted Solutions
ssanchez
New Contributor III

Re: Opening the document too slow for a user

Thanks to all for your answers. I solved the problem by removing the non-visible user-objects and optimized the visible user-objects manually, one by one. Hard work because the user had many items.

The problem was in the user objects (amount of objects and inefficient objects) but It's not easy to debug. and I have not found any official information on how user objects affect the performance of document Qlik.

Best regards

18 Replies
Not applicable

Re: Opening the document too slow for a user

Hi

What version?

What client are they opening with?

Is the server located near or perhaps over seas?

Are you using IIS or QlikView Webserver?

ssanchez
New Contributor III

Re: Re: Opening the document too slow for a user

Hi,

We use version 11.0.11440.0409.10 (details in attached file) with Qlikview Web Server and all users are located near, on the same LAN. All users use Ajax client (Chrome Browser).

Thank you.

Re: Opening the document too slow for a user

Hi,

Can you try by deleting cookies, clearing cache.

Can you ask this user to access the same with some other PC.

Is the issue with user only, can you try to use some other ID with his machine.

did you add QlikView to trusted site.

Regards

ASHFAQ

ssanchez
New Contributor III

Re: Opening the document too slow for a user

Thanks Ashfaq.

The problem occurs with this user access from other PC, deleting cookies or cache had no effect. The problem also occurs when you open the document using Qlikview Desktop with this user. Login with other users, you can open the document without problems on the same machine.

Best regards.

Re: Opening the document too slow for a user

In this case I suggest you check server bookmarks under this users.

and if there are many try be deleting them.

Regards

ASHFAQ

Not applicable

Re: Opening the document too slow for a user

You can test and see if you disable server collaborated functions, if performance gets better

ssanchez
New Contributor III

Re: Opening the document too slow for a user

Yes, disable the server collaborated functions improves performance. (Are the server objects calculated to login???)

I need to identify the object server causing performance loss because I can not delete all user objects. Is there any way to identify which user object has less performance?

gandalfgray
Valued Contributor

Re: Opening the document too slow for a user

Hi

When a specific user has problems opening a specific document it often helps if the user clicks "Remove last document state"

removestate.PNG.png

shane_spencer
Valued Contributor

Re: Opening the document too slow for a user

Have you considered setting the document to be Preloaded, so it's always available in Memory.

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