PDF Creation does not work

[#1]

Hi,

I have a problem with my PDF Creation from mgm console. It stopped working 2w ago and I get this error in the logfile.

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(2014-05-08 10:38:33) Error: Could not print report. ErrorCode=PRINTER_NOT_FOUND. ReportID=Document\RP07

(2014-05-08 10:38:33) Error: Could not save document stream to disk.. Exception=QVBWrapper.Exceptions.PdfPrintRetryException: Failed to print pdf.

(2014-05-08 10:38:33) Error: at QVBWrapper.Document.GeneratePdfFile(ILogBucket logBucket, String reportId)

(2014-05-08 10:38:33) Error: at QVBWrapper.Document.GetStream(ILogBucket i_LogBucket, eDocumentType i_DocumentType, String i_URL, Boolean i_ShowToolBar, String i_ReportID)

(2014-05-08 10:38:33) Information: Closing the document.

(2014-05-08 10:38:34) Information: Closed the QlikView Engine successfully. ProcessID=4072

(2014-05-08 10:38:39) Information: Retry <1> of <5> to get document package.

(2014-05-08 10:38:39) Error: Failed to generate QVW File package.. Exception=QDSMain.Exceptions.NoDocumentPackageFoundException: No Document Package found.

(2014-05-08 10:38:39) Error: at QDSMain.DistributeHelper.GetDocumentPackage(ILogBucket logBucket, IDictionary`2 duplicateList, Document document, eDocumentType documentType, String url, Boolean showToolBar, String reportID, Int32 maxRetries, Int32 currentRetry)

(2014-05-08 10:38:39) Error: at QDSMain.DistributeHelper.GrabPDFFile(ILogBucket i_LogBucket, FilePackageContainer i_ParentFilePackageContainer, String i_FileName, Dictionary`2 i_DuplicateList, Document i_Document)

(2014-05-08 10:38:39) Information: Deleting temporary files.

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I can run the report manually from the application but it does not work from mgm console.

Any ideas?

Brg

//K

[ashfaq_haseeb · Accepted solution]

Hi,

I think that your PDF printer is corrupted.

Try repair your Qlikview server.

or you can even install PDF xchange 3.0 (This is the only version of PDF exchange supported by qlikview publisher).

Regards

ASHFAQ

[Peter_Cammaert]

The PDF printer must exist for the Windows account that is running the distribution service. Log in as the service account, defines/create the printer and try again.

Best,

Peter

[Bill_Britt]

Hi Klas,

This can be caused by the Windows Print Spooler being disabled or it was disabled during the install. I would uninstalled pdf exchange 3.0 and reinstalled it.

You can download it here

Bill

[#5]

Ah, customer had re-installed the wrong PDF tool... ...thx