PDF-XChange 3.0 - Print blocked in "Spooling" status
We use the printer PDF-XChange 3.0 (3.60 Build 0130) with QlikView Server (11.20 SR2) and we have the following error on our production server :
When users are printing from a QlikView application in AJAX the account service (cs_qlikview) launch the print with PDF-XChange 3.0 printer. And since two day all print launch are blocked in the status "spooling" (it work fine before) :
So the user never reveive his PDF print.
Do you have any idea to solve this problem ? (we have the same configuration on our development and integration environment and no problem to print)
Re: PDF-XChange 3.0 - Print blocked in "Spooling" status
The PDF print from AJAX worked fine last week. We have not made any configuration change.
The only thing I see is a recent problem with a user that has launched a report without filtering before (report loop over a field). This print has generated a RAM overload (35000 page to generate) and we have to restart the service to restaure the server availability.
EDIT: We found the following error in Event viewer - Application Log :
Faulting application name: QVS.exe, version: 11.20.11922.0, time stamp: 0x5194a88f
Faulting module name: drvui30.dll, version: 184.108.40.206, time stamp: 0x47b190cc