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adrien_gallot
New Contributor II

PDF-XChange 3.0 - Print blocked in "Spooling" status

Hi All,

We use the printer PDF-XChange 3.0 (3.60 Build 0130) with QlikView Server (11.20 SR2) and we have the following error on our production server :

When users are printing from a QlikView application in AJAX the account service (cs_qlikview) launch the print with PDF-XChange 3.0 printer. And since two day all print launch are blocked in the status "spooling" (it work fine before) :

Images intégrées 1

So the user never reveive his PDF print.

Do you have any idea to solve this problem ? (we have the same configuration on our development and integration environment and no problem to print)

We have tried these actions with no success :

1. Restart completely the server

2. Reinstalle the print component :

   - Stop Print Spooler Service

   - Unistall and reinstall PDF-XChange 3.0

   - Start Print Spooler

   - Restart All QV Services

Thanks and Regards.

Adrien

Labels (2)
6 Replies
Employee
Employee

Re: PDF-XChange 3.0 - Print blocked in "Spooling" status

Hi,

Has it ever worked?

Bill

adrien_gallot
New Contributor II

Re: PDF-XChange 3.0 - Print blocked in "Spooling" status

Hi,

The PDF print from AJAX worked fine last week. We have not made any configuration change.

The only thing I see is a recent problem with a user that has launched a report without filtering before (report loop over a field). This print has generated a RAM overload (35000 page to generate) and we have to restart the service to restaure the server availability.

EDIT: We found the following error in Event viewer - Application Log :

Faulting application name: QVS.exe, version: 11.20.11922.0, time stamp: 0x5194a88f

Faulting module name: drvui30.dll, version: 3.6.0.130, time stamp: 0x47b190cc

Exception code: 0xc000041d

Fault offset: 0x000000000006661b

Faulting process id: 0x8d8

Faulting application start time: 0x01cf323370fd4ed1

Faulting application path: C:\Program Files\QlikView\Server\QVS.exe

Faulting module path: C:\Program Files\Tracker Software\PDF-XChange 3\pdfSaver\drvui30.dll

Report Id: a3bdf947-9e31-11e3-91f4-e61f13e7236b

Adrien

Employee
Employee

Re: PDF-XChange 3.0 - Print blocked in "Spooling" status

Hi,

I would contact support and see if they can look at your system and help with a solution.

Bill

adrien_gallot
New Contributor II

Re: PDF-XChange 3.0 - Print blocked in "Spooling" status

Hi,

Thanks for your help, I have also open a case to Qlik Support : n°00241441

Adrien

Employee
Employee

Re: PDF-XChange 3.0 - Print blocked in "Spooling" status


Hi,

Good, I see you are going to have a Webex with support today.

Bill

adrien_gallot
New Contributor II

Re: PDF-XChange 3.0 - Print blocked in "Spooling" status

Hello,

I have no news from support team, do you have any ideas where the problem can be located ?

In which folder of QlikView the report is built before be sending to PDF printer ?

Thanks,

Adrien

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