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Problem with exporting images in Windows 7

We run a qlikview server v10 something and our users access the apps with the qv plugin through the accesspoint.

When a user with Windows 7 tries to export an image to a .png or just copy as image the graph get all messed up. You can still see the graph although the background color change to black. Worth noting is that it works perfect on Windows XP where we can copy our graphs into powerpoints without problems right away.

Has anyone else had this problem? How did you solve it?

//Fredrik

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5 Replies
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Problem with exporting images in Windows 7

Hello Fredrik,

I'm having the same problem with a few clients using QlikView 9 on Windows 7. The problem occured on machines from Vaio but not on machines from HP (same IE version, same plugin version). Maybe it is hardware related?

I haven't managed to solve it yet.

/Henrik

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Problem with exporting images in Windows 7

Ok. I have the problem on a HP machine with Windows 7 but also on lenovos.

I created a support case with Qliktech so hopefully they will figure it out. I let you know if I/they figure it out.

//Fredrik

jsn
Honored Contributor

Problem with exporting images in Windows 7

Hi guys,

This is a known bug (ID# 37103) for charts with background transparency.

The bug has been fixed and will be included in the upcoming Service Release 3 for QV10.

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Problem with exporting images in Windows 7

Ok. Thank you for the information!

Do you know when Service Release 3 will be released by any chance?

//Fredrik

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Re: Problem with exporting images in Windows 7

Hello Johannes Sunden,

The same problem for me when I try to export the image into excel, the backgrond become black of the image.

I am using QV version 10.00.9277.8 SR4 64 bit Edition and Ms office 2010.

the request is really very urgent, could you please confirm me, the problem is retified.

Regards

Chriss

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