Problems with the license granted from the server.

[#1]

Hello,

I have a problem getting my server license to develop from QlikView Desktop.

I am using QlikView 11.20 RS9 and when I connect to the server to download the license, it opens the server qvw file and doesn't download the license. The user with whom I access has an associated license and the server is configured to share it.

In Qlik View Desktop shows the following:

Does anyone know what can happen?

Thank you.

[rwunderlich]

Take a look at the "Assigned CAL" and "History" tabs on the QMC to see if a license is already leased to this userid.  A license may be used on no more than two machines for the same userid.

-Rob

[#3]

Hello Rob,

In "Assigned CAL" I have 10 user licences and on this server the last time it was downloaded was in 2016 as seen in the "History" tab. I have tried with several users and the same thing happens to me.

[rwunderlich]

Are you connecting to a production server?

[Chip_Matejowsky]

Hi Samuel,

Is the issue occurring with only one user, or all users attempting to lease license?

Does the user in question have a Named User CAL allocated?

What steps is the end user taking to lease the license? Open QV Desktop > File > Open in Server?

Is port 4747 open on the user's computer so that the QVP protocol can be used to communicate with the QVS?

Best Regards,

Chip

[#6]

Hi,

Finally, the problem was solved by restarting the Qlik services in the Production server in a certain order.

Thank you very much!