QMS

[Anonymous]

Hello,

I am trying to apply some updates in my QV Server 10 SR4... and I have this message as an answer:

How can I fix that, and why is appearing all the time?

Thanks

[danielrozental]

Juan, check your publisher license, there might be something wrong with it.

[Anonymous]

Hello Daniel,

check it how? I have all the fields clear, after I have typed it. I don't know what caused that.

Help!

[danielrozental]

First, do you have a publisher license? is the support end date correct in that license? do you get an error when you try to apply it?

[Anonymous]

Yes I have e publisher licence, and when i applied it i didn't get any error not even with the server licence. It was suddendly this error

[danielrozental]

And what's the support end date?

[Anonymous]

I don't see that in my licence, could be because I have a SPECIAL_EDITION;RESELLER???

[danielrozental]

No, but if it's a reseller license then probably the time limit has expired, can you post your LEF without the serial number?

[Anonymous]

This es the LEF of the Server

DISABLE_COLLABORATION;YES;;

DISABLE_DMS;YES;;

FORCE_AUTHENTICATION;YES;;

NAMED_CAL_BY_MACHINE_ID;NO;;

NUMBER_OF_USERCALS;10;;

PRODUCTLEVEL;10;;2012-05-25

SPECIAL_EDITION;RESELLER;;

TIMELIMIT;VALUE;;2012-02-01

and this is the one of the Publisher

PRODUCTLEVEL;30;;2012-05-25

SPECIAL_EDITION;RESELLER;;

TIMELIMIT;VALUE;;2012-02-01

[danielrozental]

Your license expired 16 days ago, you need to get in contact with a QlikTech representative and ask them for the licenses renewal.